NCL Website/ Booking excursions on-line

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#1
49 Posts
Joined Jan 2007
Has anyone had problems booking excursions on-line with NCL?
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#3
Ohio
506 Posts
Joined Jan 2007
We booked all our excursions from the NCL site 2 weeks ago for our Sept 26 cruise. Worked like a charm, received an email receipt, the bookings show on the site under our name and they sent a copy of all to our agent. We will not be charged for them until we board and actually use them.
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#4
Vancouver, B.C. Canada
224 Posts
Joined Oct 2005
I have found Sat pm is not a good time to check our booking, it would not let me even bring up our res. on a sat night. I don't know if that's the problem or not. But try an evening during the week you may have better luck.

skt4cruise Where can you look for a booked excursion? I booked mine in Dec, got an email reply but I've never seen it on the ress sight. I didn't for our cruise last year either. I would love to see them, as both are size sensitive.

BTW I check it atleast once a week, to make sure it's still there
#5
Australia
44 Posts
Joined Feb 2007
Yes, I have had no end of trouble and ended up phoning the Miami office from Australia. The problem is compounded by the fact that there is no email address for the Shore Excursion dept. When I eventually did ring and talk to someone they were very rude and unhelpful. Last week I tried to add an excursion and also cancel one. I have never received any response so I don't know what has happened. I suppose I will have to try to phone again this week, not altogether easy from Australia because of differing time zones not to mention cost.
#6
Sugar Land TX-outside Houston
1,050 Posts
Joined Sep 2005
I am here in Texas and would be happy to call NCL for you to ask any questions you may have. My email is slisse@houston.rr.com if you want to email me any information you may not want on these boards!

Tracey
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#7
1,664 Posts
Joined May 2006
Originally posted by skt4cruise
We booked all our excursions from the NCL site 2 weeks ago for our Sept 26 cruise. Worked like a charm, received an email receipt, the bookings show on the site under our name and they sent a copy of all to our agent. We will not be charged for them until we board and actually use them.
How do you get the booking to show up on the site under your name? What site are you talking about? Thanks.
#8
Santa Rosa, Florida
1,965 Posts
Joined Aug 2006
Originally posted by mitsguy2001
How do you get the booking to show up on the site under your name? What site are you talking about? Thanks.
https://www.ncl.com/nclweb/secure/bo...fSk2!662982407

Have you created a USERNAME and PASSWORD?

Book your Shore Excursions Online

You'll want to make the most of your time in port and there's no better way than with an NCL Shore Excursion. Now, you can book your Shore Excursions in advance of your cruise so there's one less thing to do when you get onboard. NCL offers hundreds of Shore Excursions so you can be sure to find just what you're looking for. We've also included a few of our top picks in each port in case you're having trouble deciding. Have fun exploring!

Search Shore Excursions
#9
1,664 Posts
Joined May 2006
Originally posted by RSWBADGER
https://www.ncl.com/nclweb/secure/bo...fSk2!662982407

Have you created a USERNAME and PASSWORD?

Book your Shore Excursions Online

You'll want to make the most of your time in port and there's no better way than with an NCL Shore Excursion. Now, you can book your Shore Excursions in advance of your cruise so there's one less thing to do when you get onboard. NCL offers hundreds of Shore Excursions so you can be sure to find just what you're looking for. We've also included a few of our top picks in each port in case you're having trouble deciding. Have fun exploring!

Search Shore Excursions
No matter what I do, nothing will make my shore excursions show up. I booked them months ago. Am I just missing something? Or did NCL screw up my reservation?

Yes, I did create a username and password, and did so months ago.
#10
Santa Rosa, Florida
1,965 Posts
Joined Aug 2006
Did you receive an e-mail confirmation? Shore execursions can be booked on-line with confirmations sent within 48 hours, but there is nowhere to sign on and view what has been booked.
#11
Phoenix,AZ
178 Posts
Joined Sep 2006
I booked my excursions on Sunday afternoon and received the email confirmation at 2am Monday. I was surprised it was so quick, but one of the confirmations was listed from "fsconnect@ncl.com" and went to my junk box. My junk box is deleted every 24 hours, so I always check it just in case. The other confirmation was from "Norwegian Cruise Line" and went to my Inbox. The email address that accompanied these in case of any problems is shorex@ncl.com Says to include your reservation number. Hope this helps.
#12
1,664 Posts
Joined May 2006
Originally posted by RSWBADGER
Did you receive an e-mail confirmation? Shore execursions can be booked on-line with confirmations sent within 48 hours, but there is nowhere to sign on and view what has been booked.
Someone else said he is able to view his excursions online.
#13
769 Posts
Joined Jan 2007
I booked our excursions in December for our January 2007 cruise with 0 problem. Even though the acct was in DH's name and email address, I knew what our booking number and all was so I had no problem logging on as him (with his permission) and booking 4 excursions.

We received an email confirmation within 48 hrs.

Teri
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Teri



NCL Dawn - Boston to New Orleans repositioning cruise, Oct 30, 2015
NCL Jewel - a Hurricane, Halloween and Harry Potter Oct 28, 2012
NCL Spirit Jan 23, 2007
HAL Maasdam Mediterranean cruise 1996
Clipper ship Manitou on Lake Michigan 1993
NCL Starward - W. Caribbean, way back in 1986
#14
Stratford, CT
16 Posts
Joined Feb 2007
I booked our cruise through a TA and was wondering what to do about booking excursions online when I didn't book through NCL. Can anyone help? We cruise in December. Thank you.
#15
769 Posts
Joined Jan 2007
Originally posted by royalblue
I booked our cruise through a TA and was wondering what to do about booking excursions online when I didn't book through NCL. Can anyone help? We cruise in December. Thank you.
We booked with an online discounter. With our email and letter confirmation we received a reservation or booking number. You can go on the NCL website and create an account with that reservation number. From there you can fill out a few forms (otherwise sent to you by mail) they need for customs and such information, and you can also book your excursions.

HTH!

Teri
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Teri



NCL Dawn - Boston to New Orleans repositioning cruise, Oct 30, 2015
NCL Jewel - a Hurricane, Halloween and Harry Potter Oct 28, 2012
NCL Spirit Jan 23, 2007
HAL Maasdam Mediterranean cruise 1996
Clipper ship Manitou on Lake Michigan 1993
NCL Starward - W. Caribbean, way back in 1986