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#1
387 Posts
Joined May 2006
Okay. I was booked with my family for the May 26th cancelled cruise on the Dawn. We had a garden villa book and were so very excited about the cruise. But...everything happens for a reason. Here's my question for all of you.

I spoke with my NCL cruise consultant and we can rebook for the July 21 cruise in the garden villa. Same itinerary and passengers. Unfortunately, the rates have gone up - significantly since I booked and now the same cruise is $8K higher. Even with the 25% cruise credit it's still going to cost me more money.

I believe I should be allowed to just rebook the July 21 cruise at my original booking fare for my now cancelled cruise plus get the 25% credit they are offering for the cancelled cruisers. Doesn't look like that is likely to happen though. Am I being unreasonable. Should I fight for this? What has your experience been?

I really do appreciate your help.

Carol
#2
387 Posts
Joined May 2006
Okay. I was booked with my family for the May 26th cancelled cruise on the Dawn. We had a garden villa booked and were so very excited about the cruise. But...everything happens for a reason. Here's my question for all of you.

I spoke with my NCL cruise consultant and we can rebook for the July 21 cruise in the garden villa. Same itinerary and passengers. Unfortunately, the rates have gone up - significantly since I booked and now the same cruise is $8K higher. Even with the 25% cruise credit it's still going to cost me more money.

I believe I should be allowed to just rebook the July 21 cruise at my original booking fare for my now cancelled cruise plus get the 25% credit they are offering for the cancelled cruisers. Doesn't look like that is likely to happen though. Otherwise, I basically receive no compensation for my troubles. Am I being unreasonable? Should I fight for this? What has your experience been?

I really do appreciate your help.

Carol
#3
Naples, FL, USA
687 Posts
Joined Sep 2002
Carol,

I think if you are persistent but pleasant you will get it. If you demand it they will probably turn you down. The Villa's dont always sell anyway. Good luck to you!!
#4
West Orange NJ
53 Posts
Joined Mar 2007
I'd fight for it, but it doesn't sound like NCL is being very accommodating in terms of those of us now left vacation-less.

The fact that they canceled only 2 months before we were to leave, I was hoping they'd be a little more cooperative than they're being (at least in the early stages of this mess).
#5
Knoxville, TN
44 Posts
Joined Feb 2004
As Markandrews said be nice about it and try. If they won't budge, hint at going to another cruise line.
Good luck to you!
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#6
387 Posts
Joined May 2006
It seems to me that my argument could be that I could take my refund and use that money to book a cruise elsewhere (which is a pretty good sum of money) and then use my cruise credit (around $5K) to book a 2 person cruise for my husband and me. It seems like this is the only way I could come out ahead in the deal. But it doesn't seem to be logical for Norwegian to take that position does it? Maybe I'm missing something.

In any event, I certainly don't plan on going psycho. If they hear me fine. If not, then I have to make a decision.
#7
Cheshire, Ct
706 Posts
Joined Jul 2003
We are in the same situation we are now booked on the Spirit but the 25% credit does not cover the price increase.I have talked to my PCC at NCL and told her the price of the Spirit should be what it was when I booked the Dawn.She has no control of prices she will get back to me on Tuesday with final cost.The 6/2 Spirit is now getting booked fast.
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#8
3,220 Posts
Joined Sep 2001
Originally posted by carol54
It seems to me that my argument could be that I could take my refund and use that money to book a cruise elsewhere (which is a pretty good sum of money) and then use my cruise credit (around $5K) to book a 2 person cruise for my husband and me. It seems like this is the only way I could come out ahead in the deal. But it doesn't seem to be logical for Norwegian to take that position does it? Maybe I'm missing something.
I understand what you want and it doesn't seem unreasonable but I don't believe you'll get any lower price. If they can sell a space for more, why would they give it to you for a lower rate even taking into account that you were canceled. Again, I think NCL should rebook you at the same rate but I don't think they will.

Four days before Christmas we had a huge blizzard that closed the Denver airport for days. My flight leaving on 12/23 for vacation was canceled and United offered to give a full refund or let us rebook with no change fees but we'd have to pay the difference for the new fare. That's not fair. I had a super cheap ticket for the time I wanted to travel but I was canceled and had to go three weeks later. The fare was twice as much and I missed Christmas with family. Unfortunately for me and now for you, we were victims of pricing that adjusts all the time and we got the short end of the stick. I'm sure NCL believes that they're fulfilling their obligation to you by offering the full refund and they don't owe you anything other than that.

It doesn't hurt to ask for the same fare but I'd be really surprised if you got it. I also don't think telling them you'll cruise with someone else will make a difference. Whatever happens, I hope you have a good vacation.
#9
20,069 Posts
Joined Jun 2003
Originally posted by carol54
It seems to me that my argument could be that I could take my refund and use that money to book a cruise elsewhere (which is a pretty good sum of money) and then use my cruise credit (around $5K) to book a 2 person cruise for my husband and me. It seems like this is the only way I could come out ahead in the deal. But it doesn't seem to be logical for Norwegian to take that position does it? Maybe I'm missing something.

In any event, I certainly don't plan on going psycho. If they hear me fine. If not, then I have to make a decision.
I think your position is reasonable - with a little pleasant persistence you should get the replacement cruise at the same price. At a minimum with the credit it should never cost you more. My view you should be able to do the July cruise and still have the 5K for a cruise for 2.

Keep in mind the reps on the phone will not be in a position to make this happen get to someone empowered as fast as possible.
#10
texas
307 Posts
Joined Dec 2005
book elsewhere, take their 5g's and go later the 2 of you......
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#11
387 Posts
Joined May 2006
I really do appreciate all the solid honest advice you have given me. I'll be sure to let you know how it all turns out.
#12
7 Posts
Joined Mar 2007
Originally posted by Host Cecilia
Four days before Christmas we had a huge blizzard that closed the Denver airport for days. My flight leaving on 12/23 for vacation was canceled and United offered to give a full refund or let us rebook with no change fees but we'd have to pay the difference for the new fare. That's not fair. I had a super cheap ticket for the time I wanted to travel but I was canceled and had to go three weeks later. The fare was twice as much and I missed Christmas with family. Unfortunately for me and now for you, we were victims of pricing that adjusts all the time and we got the short end of the stick. I'm sure NCL believes that they're fulfilling their obligation to you by offering the full refund and they don't owe you anything other than that. .
Here is the difference, the example above is a weather related delay, airlines do nothing for that, they don't control the weather. HOWEVER, if the United flight was cancelled due to a mechanical problem with a United plane you would have been re-booked at no cost to you.

NCL situation = mechanical problem with their boat
United situation = weather problem with earth's weather
#14
3,220 Posts
Joined Sep 2001
Originally posted by Iwantmyvacation
Here is the difference, the example above is a weather related delay, airlines do nothing for that, they don't control the weather. HOWEVER, if the United flight was cancelled due to a mechanical problem with a United plane you would have been re-booked at no cost to you.

NCL situation = mechanical problem with their boat
United situation = weather problem with earth's weather
Oh...well, I still felt stiffed by United and was miffed that I had to pay more after being canceled.
#15
387 Posts
Joined May 2006
Originally posted by roto2241
Get to someone higher up
Customer relations at 1 866 625 1164 or media relations 1 305 436 4713
GOOD LUCK
Thank you Roto. I appreciate the info.
#16
Southern California
1,762 Posts
Joined Apr 2004
Carol, I agree with everyone else...your position is VERY reasonable, and you most definitely will have to escalate this several levels to get anyone at NCL who will even be willing to listen to you. Be polite but persistent.

Good luck to you...I hope NCL isn't short-sighted and realizes that keeping a garden villa customer happy makes GOOD business sense.
#17
1,629 Posts
Joined Dec 2005
I think that they should give you a totally free cruise any time you want it even if it means bumping someone else out of the space you had reserved. Afterall they are a great big nasty corporation and what right did they have fixing their ship when you had a cruise booked. They could just as easily have done it during the day time when you were at some port somewhere. It just isn't fair that you should be inconveneinced because their ship had an engine problem. They should have simply run it until it wouln't go any further and if that happened in the middle of the ocean in the middle of a bad storm then that would be a shame but they could send out a tug to tow it into port.

I would suggest that you happily accept the 25% discount.If you read the contract they owe you nothing beyond a refund of fare paid and move on. Life is rarely fair but I would rather they try to repair the ship than keep it limping week after week after week.

But that is just my opnion.
#18
Middletown, NY
3,612 Posts
Joined Jan 2005
Originally posted by carol54
It seems to me that my argument could be that I could take my refund and use that money to book a cruise elsewhere (which is a pretty good sum of money) and then use my cruise credit (around $5K) to book a 2 person cruise for my husband and me. It seems like this is the only way I could come out ahead in the deal. But it doesn't seem to be logical for Norwegian to take that position does it? Maybe I'm missing something.

In any event, I certainly don't plan on going psycho. If they hear me fine. If not, then I have to make a decision.
Are they giving you a 25% cruise credit (as in a discount of 25%) or are they giving you a voucher worth 25% of what you paid for the cancelled cruise (your $5,000 figure)? Did someone verify this to you? I'm just trying to understand what the deal is.
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#19
387 Posts
Joined May 2006
Originally posted by gregandamy
Are they giving you a 25% cruise credit (as in a discount of 25%) or are they giving you a voucher worth 25% of what you paid for the cancelled cruise (your $5,000 figure)? Did someone verify this to you? I'm just trying to understand what the deal is.
It's a 25% off credit based on what I paid "for the voyage portion only" of the cancelled cruise.
#20
387 Posts
Joined May 2006
Originally posted by songanddance
I think that they should give you a totally free cruise any time you want it even if it means bumping someone else out of the space you had reserved. Afterall they are a great big nasty corporation and what right did they have fixing their ship when you had a cruise booked. They could just as easily have done it during the day time when you were at some port somewhere. It just isn't fair that you should be inconveneinced because their ship had an engine problem. They should have simply run it until it wouln't go any further and if that happened in the middle of the ocean in the middle of a bad storm then that would be a shame but they could send out a tug to tow it into port.

I would suggest that you happily accept the 25% discount.If you read the contract they owe you nothing beyond a refund of fare paid and move on. Life is rarely fair but I would rather they try to repair the ship than keep it limping week after week after week.

I don't know where you came up with your reply. But it is totally uncalled for. I never suggested any such thing. I only suggested being treated failry. Not special or anything of the sort.


But that is just my opnion.
I don't know where your reply is coming from but you are obviously missing the point. I'm not asking to be treated special just fairly. But in the grand scheme of things - this really is not that important.