Go Back   Cruise Critic Message Board Forums > Cruise Lines "A - O" > Norwegian Cruise Line
 
Register here!
Forgot Your Password?


Notices

Norwegian Cruise Line
Read thousands of Norwegian Cruise Reviews from real cruisers and compare the best Norwegian Cruise Deals

How to Set Up a Meet & Mingle on Your NCL Cruise

NEW! Find Your NORWEGIAN Roll Call


View Poll Results: Should Carol54 fight for additional compensation?
Yes! 534 74.27%
No. 159 22.11%
I don't know... 26 3.62%
Voters: 719. You may not vote on this poll

Reply
 
Thread Tools Display Modes
  #1  
Old March 30th, 2007, 04:51 PM
melissa@cruisecritic melissa@cruisecritic is offline
Product Development
 
Join Date: May 2004
Location: NJ
Posts: 863
Default Is NCL's compensation to displaced Dawn passengers fair?

NCL announced today that, due to problems with the ship's Azipod propulsion system, Norwegian Dawn's May 26 and June 2 cruises have been canceled:
http://www.cruisecritic.com/news/news.cfm?ID=1992

NCL is offering passengers who are booked on those voyages a full refund and 25 percent credit toward another cruise. Carol54 says that amount doesn't cover the rate increase since she booked.

Is this fair? Vote -- and be sure to post your opinion!
__________________
MelissaP
Director, Product Development
Cruise Critic
Reply With Quote

Ad Sponsored By
  #2  
Old March 30th, 2007, 05:02 PM
carol54 carol54 is offline
Cool Cruiser
 
Join Date: May 2006
Posts: 309
Default

Just to give you an idea of the difference ...

I figured it out and for me to rebook the same cruise for July, figuring in the 25% credit, will still cost an additional $3,000. Why should NCL be making even more money off their displaced passengers?

Also, I think the poll question may be confusing to some. The thread is "do you think NCL's compensation is fair? But then the actual poll question is:

"NCL is offering passengers who are booked on those voyages a full refund and 25 percent credit toward another cruise. Carol54 says that amount doesn't cover the rate increase since she booked.

Is this fair?"

Last edited by carol54; March 30th, 2007 at 05:04 PM.
Reply With Quote

  #3  
Old March 30th, 2007, 05:13 PM
CRUZIN TOM CRUZIN TOM is offline
Cool Cruiser
 
Join Date: Mar 2005
Location: Bonney Lake, WA
Posts: 1,835
Default

Well, hopefully, you have insurance for the cruise. But most will not. I do feel very bad for cancelled cruises. This puts a hard ship on around 5000 passengers over the 2 different cruises with last minute changes and cancellations. But if you rad the fine pirnt on the contact that the cruise lines this goes for all cruise lines, they are protected. Just like the airlines a few weeks back and cancelled hundreds of flights. Causing over 100,000 passengers no foghts for a few days....
__________________
TOM
SSBN M.G.Vallejo 658 69-71 Guam, Holy Loch
SEA ESCAPE 86, 88 - Bahamas
SS BRITIANIS 06/90 Western Caribbean
RCCL ? 05/96 - Ensenada
SEA BREEZE 03/00 - Western Caribbean
STAR PRINCESS 02/03 - Mexican Riveria
NCL MAJESTY 03/04 - Western Caribbean
NCL STAR 03/05 - Mexican Riveria
NCL STAR 02/06 - Mexican Riveria
NCL PEARL 02/07 - Southern Caribbean
NCL PEARL 08/07 - Alaska
NCL SPIRIT 03/08 - Western Caribbean
NCL JADE 02/09 - Europe
NCL STAR 09/09 - Coastal Reposition
NCL STAR 03/10 - Mexican Riveria
Reply With Quote

  #4  
Old March 30th, 2007, 05:13 PM
mbisson's Avatar
mbisson mbisson is offline
10,000+ Club
 
Join Date: Jul 2001
Location: Washington State Ellensburger
Posts: 14,105
Default

If someone is going to book the same ship, I'm of the opinion that it shouldn't cost them more than they originally paid (regardless of which week they book). In fact (again just my opinion) they should get the same type of cabin they originally booked for 25% less than they originally paid.

If someone books a different ship, than I do think it's fair compensation.

And yes, I do know that according to the cruise contract, they aren't legally entitled to anything other than a refund.

-Monte
__________________
When there's a leak in the bottom of a cruise ship, it's one hull of a problem
Reply With Quote

  #5  
Old March 30th, 2007, 05:20 PM
Iwantmyvacation Iwantmyvacation is offline
Cool Cruiser
 
Join Date: Mar 2007
Posts: 7
Default

Quote:
Originally Posted by CRUZIN TOM View Post
Well, hopefully, you have insurance for the cruise. But most will not. I do feel very bad for cancelled cruises. This puts a hard ship on around 5000 passengers over the 2 different cruises with last minute changes and cancellations. But if you rad the fine pirnt on the contact that the cruise lines this goes for all cruise lines, they are protected. Just like the airlines a few weeks back and cancelled hundreds of flights. Causing over 100,000 passengers no foghts for a few days....

I posted this on another board, but this is comparing Apples and Bowling Balls.

Flights cancelled to weather are not the airlines problems. If an airline cancels your flight due to their mechanical issues, you will be rebooked at no cost, given hotel vouchers (if overnight stay is required) or food vouchers (if the delay is a few hours).

In this case, NCL cancelled due to a mechanical problem that they knew was coming (see all previous trip reports of slowing engines and changing itineraries) hence, NCL should AT A MINIMUM give the same or similar cabin/cruise to passengers at NO ADDITIONAL COST than already paid by their customers.
Reply With Quote

  #6  
Old March 30th, 2007, 05:35 PM
yuccaman yuccaman is offline
Cool Cruiser
 
Join Date: Nov 2006
Posts: 114
Unhappy

Since it wasn't your fault you're changing dates, they should rebook you to the same accommodations for the same price on an alternate date.

With this said, I would agree on a blackout for Christmas/New Years week or something that's obviously ultra-premium pricing, but they should flex enough for something that's at least in a similar calendar season (July instead of May) even though the prices are higher in July.
__________________
7d Carnival Holiday 5/1/1990 R105 WC
3d RCCL Nordic Empress 3/1991 4102 BAH
7d Carnival Holiday 4/13/1991 R083 WC
7d Carnival Tropicale 5/18/1991 M073 SC
7d Carnival Ecstasy 8/30/1992 M038 WC
7d Carnival Paradise 4/13/2003 M165 EC
7d Carnival Paradise 6/29/2003 E218 WC
7d Carnival Triumph 1/17/2004 1349 EC
7d Costa Magica 4/1/2007 8249 EC
4d Carnival Imagination 9/6/2007 E98 KW,MX
3d Carnival Imagination 12/19/2008 SOON!

Reply With Quote

  #7  
Old March 30th, 2007, 05:36 PM
mbisson's Avatar
mbisson mbisson is offline
10,000+ Club
 
Join Date: Jul 2001
Location: Washington State Ellensburger
Posts: 14,105
Default

Quote:
Originally Posted by mbisson View Post
If someone is going to book the same ship, I'm of the opinion that it shouldn't cost them more than they originally paid (regardless of which week they book). In fact (again just my opinion) they should get the same type of cabin they originally booked for 25% less than they originally paid.
I was just thinking I should have added "provided they are booking the same itinerary"

-Monte
__________________
When there's a leak in the bottom of a cruise ship, it's one hull of a problem
Reply With Quote

  #8  
Old March 30th, 2007, 05:37 PM
Don Haynes's Avatar
Don Haynes Don Haynes is offline
5,000+ Club
 
Join Date: Jul 2005
Posts: 6,489
Default

Quote:
Originally Posted by carol54 View Post
Just to give you an idea of the difference ...

I figured it out and for me to rebook the same cruise for July, figuring in the 25% credit, will still cost an additional $3,000. Why should NCL be making even more money off their displaced passengers?

Also, I think the poll question may be confusing to some. The thread is "do you think NCL's compensation is fair? But then the actual poll question is:

"NCL is offering passengers who are booked on those voyages a full refund and 25 percent credit toward another cruise. Carol54 says that amount doesn't cover the rate increase since she booked.

Is this fair?"
That is why I never book a suite or mini-suite. Prices vary considerably with suites. The sooner you book you usually get a cheaper price. If the suites book out quickly since there are so few of them compared to other cabins., their prices can easily double to triple by the time of the cruise.

If you can afford a suite, you can afford cruise insurance.
__________________
How to pack in bundles cushioning your clothes, avoiding wrinkles:
http://www.youtube.com/watch?v=mdRl3...eature=related
July 2004 Norwegian Spirit
October 2004 Norwegian Sea
July 2005 Norwegian Majesty
December 2005 Norwegian Sun
March 2006 Carnival Conquest
December 2006 Norwegian Dream
May 2009 Norwegian Pearl
Reply With Quote

  #9  
Old March 30th, 2007, 05:41 PM
seahorse's Avatar
seahorse seahorse is offline
5,000+ Club
 
Join Date: Apr 2001
Location: PA
Posts: 9,524
Default

Cruise insurance is NOT going to cover this. The passengers are getting their money back. What claim would you put in Only the cost of the original trip is insured.
__________________
"A creative man is motivated by the desire to achive, not by the desire to beat others."
Ayn Rand

"I finally figured out the only reason to be alive is to enjoy it."
Rita Mae Brown
Reply With Quote

  #10  
Old March 30th, 2007, 05:58 PM
dwrist's Avatar
dwrist dwrist is offline
Cool Cruiser
 
Join Date: Jan 2003
Location: Minnesota
Posts: 1,415
Default

Scenario
I am Carol 54, a misplaced cruiser that have to rearrange my cruise. I cannot go May 26 or June 2 because of the repairs that need to be done. Okay I want to go instead on June 16. What you are proposing is NCL should book me on that cruise in the same GV I booked for the May 26 cruise? What happens to the passengers that have already booked that stateroom?
I understand that Carol54 is booked in an stateroom that not many people book, but what happens to the other people in a BB or BA stateroom? Is NCL to kick those people out of their staterooms to accommodate those misplaced from the May 26, June 2 cruise?
Just where does it stop????
__________________


Trust, but verify.---Ronald Reagan

Reply With Quote

  #11  
Old March 30th, 2007, 06:00 PM
newmexicoNita's Avatar
newmexicoNita newmexicoNita is offline
20,000+ Club
 
Join Date: Feb 2002
Location: Arkansas
Posts: 27,987
Red face

As upset as I would be and I am sure others are, i don't beleive the cruise line (any cruise line for that matter) should have to give you the same rate on another cruise. You are talking about the original dates being shoulder season compared to wanting to book in July, which is high season. I do think the season has to be taken into consideration. As for the airlines, yes, if it is mechanical they do put you on the next flight, even then often they will suggest you fly to a different, but close by airport. Of course again, we are usually talking a few hours or a day, I really don't think you can compare what the airlines do in a case like this to a cruise ship. This pod problem is just hitting so many ships and there doesn't seem to be a fair answer. If the ship doesn't go into dry dock the problem will just get worse, if it goes there are many unhappy cruisers. NMnita
__________________
Commodore 1984, Costa 1985, RCL 1987, Chandris 1989, NCL 1989, Commodore, 1991, NCL 1997, Carnival 1997, Carnival 1998,NCL 1998, NCL 1999, RCL 2000, RCL 2000,HAL 2001, NCL 2002,NCL 2003, Celebrity 2003, NCL 2004, NCL 2005, Celebrity 2005.NCL 2006, Celebrity 2006, HAL 2006, NCL 2007.Princess, 2008. NCL 2008, RCI 2008,Princess 2009, NCL 2009. NCL 2010, NCL 2011, Princess 2011, NCL 2012, NCL 2013, NCL again 2013
Reply With Quote

  #12  
Old March 30th, 2007, 06:00 PM
mbisson's Avatar
mbisson mbisson is offline
10,000+ Club
 
Join Date: Jul 2001
Location: Washington State Ellensburger
Posts: 14,105
Default

I don't think anyone is advocating that they bump a passenger that is already booked. IMO-it would be subject to availability.

-Monte
Reply With Quote

  #13  
Old March 30th, 2007, 06:02 PM
Iwantmyvacation Iwantmyvacation is offline
Cool Cruiser
 
Join Date: Mar 2007
Posts: 7
Default

Quote:
Originally Posted by dwrist View Post
Scenario
I am Carol 54, a misplaced cruiser that have to rearrange my cruise. I cannot go May 26 or June 2 because of the repairs that need to be done. Okay I want to go instead on June 16. What you are proposing is NCL should book me on that cruise in the same GV I booked for the May 26 cruise? What happens to the passengers that have already booked that stateroom?
I understand that Carol54 is booked in an stateroom that not many people book, but what happens to the other people in a BB or BA stateroom? Is NCL to kick those people out of their staterooms to accommodate those misplaced from the May 26, June 2 cruise?
Just where does it stop????

I don't think that is what Carol54 is proposing. Clearly, no one is going to be forced to give up their stateroom for a displaced passenger. However, using your example let's see how this goes:

I am Carol 54, a misplaced cruiser that have to rearrange my cruise. I cannot go May 26 or June 2 because of the repairs that need to be done. Okay I want to go instead on the first available date where my original "type" stateroom is available. Except, now I have to pay extra money to get the same thing I already paid for? In this case, since it was a Garden Villa, I have to pony up an extra $3k.

Bottom line, NCL should honor the original booking AT A MINIMUM. Asking for more money is robbery.
Reply With Quote

  #14  
Old March 30th, 2007, 06:28 PM
dwrist's Avatar
dwrist dwrist is offline
Cool Cruiser
 
Join Date: Jan 2003
Location: Minnesota
Posts: 1,415
Default

Thanks for the clarity
__________________


Trust, but verify.---Ronald Reagan

Reply With Quote

  #15  
Old March 30th, 2007, 07:30 PM
carol54 carol54 is offline
Cool Cruiser
 
Join Date: May 2006
Posts: 309
Default

Quote:
Originally Posted by CRUZIN TOM View Post
Well, hopefully, you have insurance for the cruise. But most will not. I do feel very bad for cancelled cruises. This puts a hard ship on around 5000 passengers over the 2 different cruises with last minute changes and cancellations. But if you rad the fine pirnt on the contact that the cruise lines this goes for all cruise lines, they are protected. Just like the airlines a few weeks back and cancelled hundreds of flights. Causing over 100,000 passengers no foghts for a few days....
The airlines cancelled due to weather - out of their control. This way totally within NCL's control. They knew about the problem back in February but waited until the rates went up to cancel these two cruises. And yes, I do have insurance. But what good is it in this situation. I'm getting a full refund. I just can't rebook anything for the same price. Looks like I'm being taking my $20K plus and rebooking within another cruiseline and then at some future date using the 25% ($6K) to cruise on NCL's dime.

And one more thing. Spoke with NCL - after the cruise credit I would have to pony up an additional $8,000. Just can't justify it. I'll be taking my business elsewhere.

Last edited by carol54; March 30th, 2007 at 07:33 PM. Reason: left something out
Reply With Quote

  #16  
Old March 30th, 2007, 07:35 PM
tc2828's Avatar
tc2828 tc2828 is offline
Cool Cruiser
 
Join Date: Feb 2007
Location: Loma Linda, CA USA
Posts: 62
Default

Agree, maybe you should try to rebook the same cruise same time for next year where the price is not in the high season and you do not need to pay the premium. Just a thought.
Reply With Quote

  #17  
Old March 30th, 2007, 07:41 PM
ocmdcruiser's Avatar
ocmdcruiser ocmdcruiser is offline
Cool Cruiser
 
Join Date: Apr 2006
Location: Stevensville, and OC Maryland
Posts: 1,263
Default Boooooooo

NCL should offer a siular cruise at no additional cost for sure!!!!!

Then offer a perk for your trouble
Reply With Quote

  #18  
Old March 30th, 2007, 07:55 PM
Host Cecilia's Avatar
Host Cecilia Host Cecilia is offline
Cruise Critic Host
 
Join Date: Sep 2001
Posts: 3,220
Default

Quote:
Originally Posted by carol54 View Post
The airlines cancelled due to weather - out of their control. This way totally within NCL's control.
To be fair, NCL didn't plan a break of the azipod. They don't control that just like we don't control our cars breaking down.
Quote:
They knew about the problem back in February but waited until the rates went up to cancel these two cruises.
Is this fact or your opinion? From what I've read on this board over the years, you have to wait for drydock availability. You can't just show up. It takes time to schedule it. Also, it doesn't make sense for them to wait until the prices went up to cancel those two cruises because the higher priced sailings are selling. It would make more sense for them to cancel cruises when they have lots of empty space. But again, I'm sure they canceled the cruises only when drydock time was available.
Quote:
Looks like I'm being taking my $20K plus and rebooking within another cruiseline and then at some future date using the 25% ($6K) to cruise on NCL's dime.
That's exactly what I"d do if I felt NCL was being unfair. On the other thread I told you that I'm totally with you on this one so don't think I think you shouldn't get a cruise for the same cost. I just think you're starting to make this personal when it isn't.
Reply With Quote

  #19  
Old March 30th, 2007, 08:05 PM
novusordomundi's Avatar
novusordomundi novusordomundi is offline
Cool Cruiser
 
Join Date: May 2006
Location: Hamilton, NJ
Posts: 43
Default

Quote:
Originally Posted by carol54 View Post
then at some future date using the 25% ($6K) to cruise on NCL's dime.
am i missing something here?

the way i understand it to be, NCL is refunding the cancelled cruises and extending a 25% discount off the rate of another NCL booking. I doubt they are going to give you all your $$$ back and then also basically give you $6k as well.
__________________




2/10 RCCL Navigator
6/07 NCL Dawn
5/06 CCL Legend
7/96 CCL Tropicale
5/88 Premier Oceanic
Reply With Quote

  #20  
Old March 30th, 2007, 08:05 PM
carol54 carol54 is offline
Cool Cruiser
 
Join Date: May 2006
Posts: 309
Default

Not making it personal at all. They are just facts. If it's true that it takes months to schedule a dry dock then NCL knew about their dry dock long before today. In any event, good customer relations would dictate not treatiing passengers this way.

Before today, I had never even looked at another cruiseline. I was happy with NCL. What happened today has forced me to do so and will most likely result in my booking elsewhere. Not my loss. But certainly NCL's.
Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 03:57 AM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.