My wife and I may be in the minority on this one, and as they say about other things (including cruises), 'your mileage may vary'. But I'm willing to keep an open mind, karynanne. If we'd been there off-season the experience could have been quite different. And we'd go back any day and spend time in the surrounding towns and countryside. Didn't help that we stayed in a mosquito-infested overpriced sauna of a hotel room, and got little sleep. I suppose it's like a first impression of a cruise line or ship -- sometimes things just snowball and never recover.
Yow, I can see why your first impression was a negative experience. But if you have the opportunity to ever visit Florence again...do so. There are so wonderful hotels. I stayed in a beautiful Sofitel. In the middle of the city...actually right near the Duomo, and they had sound-proofed the rooms.
Sorry...got a little off topic here.
For those that are anxiously awaiting news on the Millie...just breathe deeply, and keep positive thoughts for a great outcome.