my 7th Crystal cruise and her 6th. First time this has happened. We arrived in Copenhagen rushed to pier and I mean rushed by taxi sans luggage which was to be sent to us in Arhus. We reached the pier just as the Symphony wa pushing away and we were stopped by a Crystal rep and told us the Capt would not wait. The rep at the airport was told he would wait. Taken back to the airport to get our luggage, we both had two large and one carry-on were taken to purchase tickets to Arhus and waited 3 hours for a 25 minute flight in beautiful weather. We had to wait 30 minutes for a taxi, even though we were told there would be some at the airport, and had to pay $100 for the fare to Arhus (not close to the airport). Crystal did reserve us rooms at the hotel and once the driver gave us our heavy luggage the onus was on us to get it inside as we were told there are no porters in Denmark. My friend checked us in as I dragged all the bags in one at a time. We were assigned rooms on the 3rd floor about a mile from the elevator (lucky there was one). While the rest of the guests on Crystal were enjoying a wonderful dinner, my friend and I had to settle for BurgerKing across fromt the hotel, we were told the kitchen closed at 10, a minute before we arrived. Too tired to walk a mile to open restaurant we settled for BK. Next morning we were at the port and watched as the ship came in 30 to 45 minutes ahead of schedule.
Were we wrong to be upset? We were told about 4 different stories as to why we were left behind, the worst was expected bad weather ahead (outright falsehood). Our TA now tells us she will book future travel overseas to arrive a day ahead. We already are booked on 0ct 24 Montreal to Miami for this year (our 3rd for 2007) but we had planned to book the North Cape trip for 2008 while on board but my friend was just too angry and now says she will not cruise Crystal at all next year or maybe not again. Luckily we both had insurance and will be reimbursed our expenses.