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Old August 6th, 2004, 08:09 PM
woodofpine woodofpine is offline
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Join Date: Feb 2002
Location: Englewood, FL, USA
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Default HAL and Disabled - Vista - Oh! Kid's too!

HAL's Vista ships have a greater number and greater variety of disabled cabins than large ship competitors.

A coupla/3 years ago though HAL had a reputation (undeserved?) that certain policies were disabled UNfriendly.

What sort of service level (attitude) can as energetic but seriously disabled (elderly/doubled lower amputee) expect from HAL compared to Princess or Celebrity?

This is a first HAL cruise versus Celeb and Prinscess (with the above circumstances as well as youth program ? and all the years b'tween).

What is the overall disabled HAL experience?
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Old August 6th, 2004, 08:49 PM
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ryansmemom ryansmemom is offline
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Join Date: Jan 2003
Location: Richboro, PA, USA
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Smile Special needs

I have never heard of HAL having a disabled UNfriendly reputation.They allowed people on board who were oxygen dependent and their medical staff were known to be very responsive and caring.

As a disabled person, sailing with HAL for the past 10 years my experience with them has always been very positive. Whenever I have booked, I have received a form from ship's services requesting details of my special needs. This form is then given to personnel on board who will need to see that my needs are seen to. These people include the medical staff, cabin steward, dining room staff and anyone else necessary. If anything, I would say that in the past 10 years their attention to detail and service in general to the needs of the disabled has improved.

If you check out the disabled message board people seem to agree that HAL does the best job in the industry in providing service to the disabled. I have only sailed on HAL and RCI so I can only address those two lines. HAL definitly does a better job.

I hope this helps. I know you will enjoy your cruise with HAL and they will serve you well.




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Old August 6th, 2004, 09:56 PM
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shipper shipper is offline
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Join Date: Sep 2001
Location: Hobe Sound fl usa
Posts: 114
Question HAL and disabled

We sailed to Alaska in June on the Veendam and found that we did not get the help that we were used to on the other lines, this was especially true when we got on and off of the ship, in one of the ports it was raining and we were told to "wait" for help, after a few minutes I pushed my husband up the gangplank, and I mean up. I was very dissapointed in this aspect of our cruise. We are cruising again with HAL hopefully they will be on the ball this time. Also I was told that the handicap cabins were for a person who could not walk at all, so we are in a regular cabin.
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Old August 6th, 2004, 10:58 PM
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WindyCity WindyCity is offline
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Join Date: Nov 2002
Location: Belvidere, IL USA
Posts: 1,012

Last year on the Zaandam, I paid particular attention to how disabled were handled and was very pleased to note that stewards always helped disabled passengers on and off the ship, helped with trays in the Lido - carrying, fetching, checking if anything else was needed... they were very very attentive and helpful - was very nice to see.
http://community.webshots.com/user/plumroyale Westerdam 12/12/04
Zaandam Alaska 5/10/03
Westerdam Eastern Caribbean 12/12/04
Westerdam Western Caribbean 11/13/05 - cancelled
Veendam, Western Caribbean 12/9/06
Volendam, Southern Caribbean 12/3/07

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Old August 6th, 2004, 11:58 PM
alabamaman alabamaman is offline
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Join Date: Aug 2004
Posts: 7

Holland America is very disabled friendly. My wife is wheelchair bound. One time we had some bad experiences, but it's because our travel agent did not properly inform Holland about my wife's needs. Any disabled person should get a form from Holland to fill out.

You have to remember that Holland visits a lot of places which are not disabled friendly. They have no control over what kind of experience you're going to have once you're in a port, unless you take their shore excursions.
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