Posted December 8th, 2008, 02:09 PM
I have used CVC for the last 5 years, I liked my agent who was a manager at the company.
I booked April 2008, for the Adventure sailing 02/01/2009. My deposit and my final payment was made to RCCL directly. However a payment I made in July for $429.00 was processed through CVC. I called CVC, they stated payment was forwarded to RCCL, I called RCCL, who would not disclose any information as I had an agent. CVC sent me a paid in full receipt in October, so thought all was fine.
November 17, I received a call from RCCL, advising CVC ceased operations. RCCL gave me the option of paying my reservation balance.
the fuel surcharge ($70)
from my cruise in 2008
, which RCCL kindly refunded to CVC March 2008, which was never refunded to me.
RCCL stated they had refunded it and it was not their responsiblility.
I ended up booking on the Serenade, sailing a day earlier, as they had a Balcony Guarantee at a lower price, so I did not have to pay $499.58. That being said, I did lose a pre-paid non-refundable, hotel, and car rental totalling $230 the onboard credit CVC has promised of $150, and I had to pay the new fuel surcharge of $140.00.
I have disputed the charge with AMEX, and am awaiting a response.
I beleive there should be some sort of legislation, allowing clients being able to access, payment records of what has or has not been received on reservations, not taking into account if you use a travel agent.