Royal Caribbean Comments on Late-Night Room Service Fee

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#2
1,299 Posts
Joined Jun 2002
Originally posted by LauraS
Cruise Critic has just posted the following news:

Royal Caribbean Comments on Late-Night Room Service Fee

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Thanks Laura for the information
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#4
Winnipeg, Canada
292 Posts
Joined Jan 2005
That sucks....nothing like ordering milk and cookies at 3:00am.
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#5
284 Posts
Joined Jul 2001
RCI could have avoided the controversy over this (well, at least some of it) if they would have told the public first. Instead we all learn about it from a CC member and the battle is engaged with all sorts of theories and acrimony. It is annoying that whenever they do these things, they just sort of "happen" and then CC has to go to Harrison Liu to ask what is going on. The $14.95 steak is another example. Does the RCI PR department not understand how these things are supposed to work?
#6
new jersey
513 Posts
Joined May 2008
rci are nickel and dimeing us. i am sure you are all aware of the many changes ie. dropping some of the onboard credits and booking discounts. we are diamond plus and feel we should be grandfarthered in concerning these changes. many other changes like this one, room service, are happening on board. if you go to the casino and ask for cash on your cabin charge, they now have a 3 percent surcharge for that transaction. there are more which i will not get into now.
#7
Pa---Lehigh Valley
1,383 Posts
Joined Oct 2006
i think this is fair and long overdue. if you think it is an inconvenience to get out of your comfortable room between midnight & 5am to go get your own snacks, than i think $3.95 is a fair price to make someone else do it for you.
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#8
Amherst, MA
158 Posts
Joined Feb 2002
Delivery restaurants on land often have difficulty with folks ordering during these hours- Folks hungry after a late night of partying often fall asleep/ move on to another location before the order is delivered. (my ex husband owned a pizza store delivering to college students and always had undeliverable orders.)

With free food/ free delivery- the problem may be worse (no monetary incentive to answer the door!)

Wonder if this is a factor???!!!
#9
GA
15 Posts
Joined May 2005
I feel that this is a fair amount, as long as it is for a full room service, not just drinks, etc. This may make people order more to have a supply than they normally would, this may backfire!
#10
94 Posts
Joined Feb 2007
Have you ever walked down the hallways of a cruise ship very early in the morning and seen the trays piled high with "uneaten food"? I doubt that these trays are from dinner servce the previous evening.This is probably one reason that RCL has decided to charge for "late night" room serivce deliveries of food. If you get the "munchies" - take a walk.
#11
Scotland
50 Posts
Joined Mar 2005
This is surely not an outrageous amount for obtaining food service between midnight and 5am. How many people will know or remember though, that according to RCI, $1.50 is given to staff as a gratuity???? Which staff I wonder???? Hmmmmmmmmmmm???????? You are also encouraged to tip more to the room service delivery person if your normal gratuity is more than $1.50. So does that mean the $1.50 goes to all staff? Oh very confusing!!! Did someone mention nickel and diming???
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#12
Dix Hills, NY
532 Posts
Joined Sep 2008
I think it is horrible. Just more of finding new ways to slap on fees. Soon all room service will be charged. Enjoy the few perks we have while we may.
#13
iowa
750 Posts
Joined Mar 2005
RCL has been making quite a few marketing mistakes lately and this takes the cake. First the steak charge that was done away with. Now a bunch of problems with onboard credit. Now charging for room service. I have done over 15 cruises and never on RCL. Every time i am tempted to try one even though they are higher priced some dumb marketing strategy intervenes. First was the fuel supplement then they get into legal problems causing some to be refunded. ( I know the other lines went to it too but RCL was first and got the bad publicity from it ) But it was implemented very poorly. Just like this onboard credit thing and now the charge for room service. Dont they know if enough complain and push it they are adding charges and changing policies to people after they paid for a service. It doesnt make sense. If you are going to do something like this you need to do it on any future bookings. Further more their image is terrible. How do they think they are going to get new to Rcl cruisers to book with them when they hear all the crap that is going on.
All I can say for me personally it will be awhile before I ever try a RCL cruise.
debkjw
#14
London
2 Posts
Joined Jan 2009
We went on Voyager of the Seas on a western Med cruise in November. Although we had a great holiday the one area where we were really disappointed was the availability of food late at night. Travelling with teenagers means that they often get the munchies late at night. The Cafe Promenade was open but it was sooo busy you could never get a seat (we were a group of 9) and the food choice was mediocre. The one and only night we used room service was after midnight and what turned up and how long it took to arrive were both disappointing - everything was lukewarm and presentation was uninspiring. The crockery was broken, as was the spout on the hot water jug which spilled everywhere (VERY DANGEROUS). We never used the service again and therefore the thought that we might be charged by RCI for that calibre of service is a joke.

Whatever happened to the midnight buffet - we appreciate RCI are seeking to cut costs - so make it half the size, limit some of the choices but still have it - if you are forced onto the early dinner seating (as we were) and have to eat at 6.30pm, its a long time through to breakfast and you do fancy something, especially if you are drinking in the bars. RCI definitely lost our vote on this aspect of cruising with them - the alternative when we asked was to eat in Jonny Rockets (at a supplement of $3.95 per person so for 9 of us over $35 dollars a night!).

Having travelled with other cruise lines (most particuarly Cunard) the quality and availability of food virtually 24 hours a day puts RCI to shame. The room service on those lines was also far superior to anything RCI offered. That said, they were more expensive to travel with so maybe its a case of you get what you pay for.
#15
Fredericksburg, va. USA
80,554 Posts
Joined May 2001
Instead of the midnight buffet, they now have "roaming waiters' with either sweet or savory "munchies" with trays of food, beginning around 11:30 pm...I'm surprised you didn't see them! They are in the lounges and public areas.
#16
Nashville, TN
635 Posts
Joined Jan 2007
Originally posted by kas129
Have you ever walked down the hallways of a cruise ship very early in the morning and seen the trays piled high with "uneaten food"? I doubt that these trays are from dinner servce the previous evening.This is probably one reason that RCL has decided to charge for "late night" room serivce deliveries of food. If you get the "munchies" - take a walk.
I'll second that. I had not thought of it until I read your post, but I saw enough untouched dishes [some still under the cover] to feed our whole three-cabin party last time we were on Navigator OtS. Many of the people delivering these orders come from countries where people are starving. Common decency and regard for my own image keep me from wasting food in their presence. The army teaches you to "Take what you want; eat what you take.". Maybe we need to bring back the draft so we can learn some manners.
Sorry about soap-boxing. I'm not usually even serious, but your comment tweaked my conscience. Thank you.
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#17
London
2 Posts
Joined Jan 2009
Originally posted by Monkeythyme
I'll second that. I had not thought of it until I read your post, but I saw enough untouched dishes [some still under the cover] to feed our whole three-cabin party last time we were on Navigator OtS. Many of the people delivering these orders come from countries where people are starving. Common decency and regard for my own image keep me from wasting food in their presence. The army teaches you to "Take what you want; eat what you take.". Maybe we need to bring back the draft so we can learn some manners.
Sorry about soap-boxing. I'm not usually even serious, but your comment tweaked my conscience. Thank you.
Good to see a common sense approach to what is so obviously a big problem for all the cruise lines - everyone wants to have everything they want all the time, but the problem is that often what we want and what we actually need do not coincide. Kind regards and all respect - Sparky Marky
#18
Virginia
1,436 Posts
Joined May 2004
Originally posted by cb at sea
Instead of the midnight buffet, they now have "roaming waiters' with either sweet or savory "munchies" with trays of food, beginning around 11:30 pm...I'm surprised you didn't see them! They are in the lounges and public areas.
No roaming waiters with food on the 12/26/08 Grandeur of the Seas ten nighter.They did offer free glasses of champagne on New Year's Eve, though.
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#19
suburban MD
3,453 Posts
Joined Feb 2007
Originally posted by patrioticgirl
No roaming waiters with food on the 12/26/08 Grandeur of the Seas ten nighter.They did offer free glasses of champagne on New Year's Eve, though.
Hey PG, I see you managed to get in another cruise! I'm jealous. Where are you heading this spring break. We are doing Carnival out of Tampa this year. Hopefully we'll be back on RCI next year.

As for the service charge, it seems a little steep, but I'm in bed by then, so no big deal for me