Go Back   Cruise Critic Message Board Forums > Cruise Critic News & Feature Articles
 
Register here!
Forgot Your Password?


Notices

Cruise Critic News & Feature Articles Up-to-the minute News & Feature Articles from Cruise Critic

Reply
 
Thread Tools Display Modes
  #1  
Old February 27th, 2009, 01:46 PM
LauraS's Avatar
LauraS LauraS is offline
Sr. Manager, Community
Cruise Critic
 
Join Date: Jan 2000
Location: Ewing, NJ
Posts: 13,210
Post Fire Onboard Costa Romantica Impacts Cruise, Cancels Another

Cruise Critic has just posted the following news:

Fire Onboard Costa Romantica Impacts Cruise, Cancels Another

Read the entire news article...
Reply With Quote

Ad Sponsored By
  #2  
Old March 2nd, 2009, 05:30 PM
Commenter Commenter is offline
Cool Cruiser
 
Join Date: Mar 2009
Location: nnn
Posts: 2
Default Fire on board Costa Romantica

I was on that cruise and this article glosses over what really happened. We were kept on the ship for 28 hours after the incident. Disembarkation did not start until 1am on Friday morning (27/02/09). We were without flushing toilets and running water for 20 hours. The whole ship stank of raw sewage. The public toilets were awash with urine. People could not return to their cabins as they were full of smoke. They had to sleep in the public areas which looked like a refugee camp. There was no organisation and very little information from Costa. 1700 passengers were treated like 1700 cattle. I remember they offered us 20% off the next cruise. I don't remember being offered a refund to the value of 2 days of the cruise. We finally got home on 1st March. We should have been home on 27th Feb.
Reply With Quote

  #3  
Old March 4th, 2009, 12:36 PM
JasperAnwen JasperAnwen is offline
Cool Cruiser
 
Join Date: Mar 2009
Posts: 4
Default Life on the Costa Romantica

I was also on the ill-fated cruise, I totally agree with Cool Cruisers comments and would like to add my own.

After the initial fire was put out the deck 6 and below were closed including the cabins. I was in an inside cabin and there was no emergency lighting or ventilation, it was absolutely pitch black, the only way to get light and air (even though it was hot and stale) was to have the cabin door open.

There was no hot food provided on the ship after the incident even though only the first sitting had eaten that evening, and this along with the lack of sanitation was yet another health hazard.

Costa have lost my custom, and I wonder how many others?
Reply With Quote

  #4  
Old March 4th, 2009, 01:16 PM
paulista1950's Avatar
paulista1950 paulista1950 is offline
Cool Cruiser
 
Join Date: Sep 2006
Location: Sao Paulo, Brazil
Posts: 956
Default

Fortunatly I wasn't on this cruise, but since there was more than 300 brazilians aboard, the local press gave it a lot of attention, and from all I saw and heard, it was exactly like the two cruisers here reported. A mess! They also aired here an amateur video which shown just chaos.
__________________
Mario Silvio

Reply With Quote

  #5  
Old March 5th, 2009, 03:43 AM
JasperAnwen JasperAnwen is offline
Cool Cruiser
 
Join Date: Mar 2009
Posts: 4
Default Video Link

Hi Mario

Can you give me a link to the video please.

Thanks JA
Reply With Quote

  #6  
Old March 5th, 2009, 06:52 AM
paulista1950's Avatar
paulista1950 paulista1950 is offline
Cool Cruiser
 
Join Date: Sep 2006
Location: Sao Paulo, Brazil
Posts: 956
Default You are welcome JA

The one I was talking about and much more. embedded in a TV show, Very comprehensive:
http://fantastico.globo.com/Jornalis...EGOU+FOGO.html

local TV news report including passengers being interviewed:
http://www.youtube.com/watch?v=_SdTizVmvZU

Member of the crew relating what happened:
http://www.youtube.com/watch?v=7bk4U...eature=related
__________________
Mario Silvio

Reply With Quote

  #7  
Old March 14th, 2009, 09:35 AM
ETepas's Avatar
ETepas ETepas is offline
Cool Cruiser
 
Join Date: Feb 2009
Posts: 162
Default

Thanks for sharing the true story. I'm set to sail on the Romantica at the end of May in Europe....hopefully that will give them enough time to clean the mess up!!

ELT
Reply With Quote

  #8  
Old March 18th, 2009, 12:02 PM
honeymooner2574 honeymooner2574 is offline
Cool Cruiser
 
Join Date: Mar 2009
Posts: 1
Default

Hi everybody... I was supposed to be on the canceled Costa Romantica cruise with my husband... for our honeymoon. Not only we were obviously disappointed, but Costa Crociere was absolutely non-professional and treated us as beasts! They told everybody "we were offered an alternative vacation". Oh no my dear... they offered us to go to the sea... We left Italy - our country - with wool jumpers and winter clothes because we were supposed to have 10 days in Patagonia... and they offer us a week at the sea???? They made us wait for two days before telling us something and - attention - we didn't see anybody from Costa Crociere, only some local people from a travel agency and the only thing they told us was "I don't know, sorry, Costa doesn't give information", whatever was the question. And they spoke only Spanish. People who chose to come back to Italy had various problems (for example a wife and husband with 2 different flights on 2 different days!). We decided to stay and to organise a holiday by ourselves... and to go to a lawyer now! Never again...
Reply With Quote

  #9  
Old March 18th, 2009, 01:02 PM
melissa@cruisecritic melissa@cruisecritic is offline
Product Development
 
Join Date: May 2004
Location: NJ
Posts: 863
Default

Thanks, everyone, for posting your personal stories and comments on this situation. There are always several sides to every story, and at the time we published the basic facts, there were no reader reports here. This unfortunate incident no doubt put a damper on folks' cruise vacation plans! We'll continue to investigate and issue updates as the situation warrants.
__________________
MelissaP
Director, Product Development
Cruise Critic
Reply With Quote

  #10  
Old March 18th, 2009, 02:51 PM
Commenter Commenter is offline
Cool Cruiser
 
Join Date: Mar 2009
Location: nnn
Posts: 2
Default

Like honeymooner2574 we were totally disgusted at the unprofessionalism of Costa. When we finally got home, we discovered that they had overcharged our credit card by 30 times more than we actually owed them!! So we're having to sort that out now as well. They're a cowboy, amateur outfit and we will never use them again and will urge others not to use them either.
Reply With Quote

  #11  
Old April 12th, 2009, 05:44 PM
JasperAnwen JasperAnwen is offline
Cool Cruiser
 
Join Date: Mar 2009
Posts: 4
Default The costa failure story (G)rumbles on

Costa have now refunded us our 2 days cruise charges and given us 20% off our next cruise with them but we don't want to go with them again!!!
We had a post cruise hotel package which we lost apart from the last 12 hours, which has not been refunded. Our travel agent is doing his best to pursue this for us. He is not happy with the service they have provided to us during and after the cruise and says he will be reluctant to recommend costa to his other clients in the future.
Reply With Quote

  #12  
Old April 19th, 2009, 05:12 PM
Palladium Palladium is offline
Cool Cruiser
 
Join Date: Dec 2008
Posts: 25
Default

You should have been offered at the mininum 50% off the next cruise. Not only that, how many extra vacation days were you out from work? For some who do not get paid, this too should be covered by Costa.
Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 10:19 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.