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  #1  
Old March 27th, 2009, 03:47 PM
ommboz ommboz is offline
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Default Crown & Anchor Program Revisions - join the merged discussions here

Cruising with Royal Caribbean International is truly a rewarding experience, especially when you're a member of the Crown & Anchor Society. The more you treat yourself to our amazing cruises, the more we reward you with benefits and extras. And with our Crown & Anchor Society Youth Program, the entire family can enjoy the rewards!

Member Benefits Changes effective July 1, 2009
Starting July 1st there will be some changes to our Crown & Anchor Society benefits. Crown & Anchor members will continue to receive their most valued benefits such as discounts on cruises, savings certificates and priority embarkation and debarkation. Our Platinum and Diamond members also will continue to receive discounts on suite category staterooms including the recently introduced upgraded services and amenities for suite guests.

The changes include:
A new Ultimate Value Booklet with coupons for various onboard amenities.An upgraded wine tasting event at a special priceA new special event, hosted by our ship officers for Diamond and above members to meet and mingle with other fellow members, will feature complimentary wine, champagne and hors d'oeuvres.
Due to limited capacity, the Concierge Lounge has not been able to accommodate our growing membership, challenging our ability to provide the optimum experience for our guests. Therefore the Concierge Lounge will now be accessible to our suite and Diamond Plus guests only. Diamond Members cruising on Freedom Class ships, Oasis of the Seas and Allure of the Seas will continue to be able to experience exclusive access to a dedicated Diamond Lounge on these ships, which feature a complimentary 'happy hour' from 5-8:30pm daily.

Thank you for your continued loyalty to Royal Caribbean. For the convenience of all our Crown &Anchor members, the following chart outlines all benefits, starting July 1. If you are cruising between now and July 1 and have questions about your benefits please contact the Crown & Anchor Society at 1-800-526-9723 or e-mail then at
crownandanchor@rccl.com.
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  #2  
Old March 27th, 2009, 04:00 PM
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Seriously?? Now they are taking away benefits from their most loyal customers?
Well, won't be as hard to switch lines....
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  #3  
Old March 27th, 2009, 04:03 PM
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Shucky DARN Although I knew these changes were in the works, why is it that I'm always a day late and a few cruise credits short!!!

I was truly looking forward to the CL lounge for morning coffee on my Sept 09 Alaskan cruise after I attain Diamond at the end of April. Alas, now I must book a GS or above, or earn 14 more credits before I become eligible. Small comfort in knowing that I'm not the only loyalist that will be affected with these changes
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  #4  
Old March 27th, 2009, 04:04 PM
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what did they take away?
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  #5  
Old March 27th, 2009, 04:09 PM
JACH77 JACH77 is offline
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For any cruises booked in 2009, the shareholders benefits have been removed too. Why should we be loyal to RCCL?

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Old March 27th, 2009, 04:11 PM
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Quote:
Originally Posted by Cruisinfanatic View Post
what did they take away?
Concierge lounge for those that are Diamond.

Unless that diamond is sailing on a Freedom class ship. I'd call that pretty big.
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  #7  
Old March 27th, 2009, 04:13 PM
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I just called, this goes into effect for any sailings after July 1st. So at least we will get to go to the CL on Serenade in 2 weeks. And next year we are on Oasis, so we will get the DL. By next October, unless they change things, we will be D+ and then still get to go to any of the CL on the ships.

A little disappointing, but still not going to stop me from cruising Royal. I still think what I get from them in terms of a great vacation, value for what I get, and the perks for being Diamond, still outweigh what I get from any other line.
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  #8  
Old March 27th, 2009, 04:14 PM
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Default Yeah, please advise regarding what changed

I'm just a Gold C&A member, so I don't really recall all the benefits for the higher categories.

For Golds like me, we are apparently no longer welcome at the C&A Welcome Back party. We will merely be "recognized" at the captain's cocktail party. No free drinks or hors d'oeuvres anymore. Even Carnival offers their return passengers that!
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  #9  
Old March 27th, 2009, 04:14 PM
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Quote:
Originally Posted by crusinmama06 View Post
Concierge lounge for those that are Diamond.

Unless that diamond is sailing on a Freedom class ship. I'd call that pretty big.
Hopefully the Voyager class will stay as it has been. Diamond has been in Cloud Nine for years.
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Grand - Sept 01...............Review
Victory - Sept 02.............Review
Navigator - March 03.......Review
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Voyager - Sept 04...........Review
Radiance - Feb 05...........Review
Voyager - Sept 05...........Review
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Oasis - Oct 10................Review
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  #10  
Old March 27th, 2009, 04:15 PM
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Crazy move when they should be looking at customer retention. No reason to stay loyal to royal.
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  #11  
Old March 27th, 2009, 04:15 PM
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Quote:
Originally Posted by JACH77 View Post
For any cruises booked in 2009, the shareholders benefits have been removed too. Why should we be loyal to RCCL?

You're kidding me!?? I just bought stock!! I knew there was the possibility they could pull back the share holder benefits, but never expected it to happen THIS soon! CRAP!!
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  #12  
Old March 27th, 2009, 04:17 PM
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Well, we still have the balcony discount for Diamond, but no free drink lounge.

  #13  
Old March 27th, 2009, 04:17 PM
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Well at least we know in advance so that we can change cruising plans if access to the concierge lounge is important to us. I can't say that it will be the deciding factor for me but I know it can be for others.
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  #14  
Old March 27th, 2009, 04:19 PM
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maybe they are just adding a third party for diamond only?

it doesn’t SAY they are getting rid of the welcome back and platinum diamond party does it?
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  #15  
Old March 27th, 2009, 04:19 PM
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Having last weekend just booked our 12 night TA on the Navigator for Nov this year, I am fuming that we wont now have access to the CL being as we are only Diamonds
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  #16  
Old March 27th, 2009, 04:22 PM
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Whoa! As I read this, the only discounts are for suites, no longer for balconies. Did I miss something? And I assume (tho'RCI is not consistant except in inconsistancy) that those of us who have already booked cruises and used the Diamond balcony discount will get to keep it?

  #17  
Old March 27th, 2009, 04:24 PM
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Quote:
Originally Posted by JACH77 View Post
For any cruises booked in 2009, the shareholders benefits have been removed too. Why should we be loyal to RCCL?
The new policy regarding the combining of offers/benefits went into effect on January 1, 2009.

The shareholder benefit has not been removed.......you just have to decide whether it is more advantageous to take the OBC from booking a cruise while on a cruise, OBC from being a shareholder, P/D/D+ balcony discount or $$$ off C&A coupons.
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  #18  
Old March 27th, 2009, 04:25 PM
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As far as I can tell, stock holder benefit has not been eliminated. It is not combinable, but that's nothing new.

As for Welcome Back party, again, I only looked at my gold status benefits and no welcome party is listed there anymore. It only says that the captain will "recognize" repeat passengers at the captain's welcome aboard party. It includes an asterisk, which indicates that drinks will be available for purchase. It doesn't look like repeat passengers warrant an event in their honor until diamond status.
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  #19  
Old March 27th, 2009, 04:26 PM
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So we got to go to one welcome back party..... yes there were free drinks but no hors d'oeuvres. Then there was the spiel about the ships and the future of RCCL. Yada yada yada. Won't miss that.

No commemorative gift..... already have one baseball cap.

I'll be recognised at the Captain's Party? Cool. He can use my first name. I think not.


The UK site still has the original benefits. Can't see anything else the Golds miss out on. Personally I think Gold should get better benefits to hook them further. Cutting back for the newer repeat cruiser lacks foresight.

JMHO.
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Celebrity Solstice - 14th February 2016 : B2B : Auckland - Perth (Fremantle) - Sydney

Last edited by NorbertsNiece; March 27th, 2009 at 04:27 PM.

  #20  
Old March 27th, 2009, 04:27 PM
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Quote:
Originally Posted by 39august View Post
Whoa! As I read this, the only discounts are for suites, no longer for balconies. Did I miss something? And I assume (tho'RCI is not consistant except in inconsistancy) that those of us who have already booked cruises and used the Diamond balcony discount will get to keep it?
You're right, this is most confusing

Our Platinum and Diamond members also will continue to receive discounts on suite category staterooms including the recently introduced upgraded services and amenities for suite guests.


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