Posted March 31st, 2009, 12:08 AM
After reading this thread I went looking for more information about this particular sailing and found that the ship in question has had continual problems since being launched in 2000. While I may not normally subscribe to the "bad luck" theory it's hard to overlook the problems that have occurred since the champaigne bottled failed to break while she was being christened
For this particular sailing I would expect the cruiseline should reimburse the passengers one half of their fares for this first segment of the world cruise. Some passengers will be getting off in San Franciso and others joining the cruise as it continues onto Southhampton. The cruiseline failed to provide a seaworth vehicle to those purchasing a cruise. That failure, is what caused the missed ports which the cruiseline should be responsible for. Yes, I know "should" and "are" aren't always the same thing but can't hurt to dream about a perfect world can it?
Normally I do firmly beleive that one signs a contract when purchasing a cruise that says that no ports are guarenteed so when a port is missed becasuse of weather or health emergencies there is no required compensation. When on a ship in the ocean things happen that are simply out of anyone's control. Safety of passengers always comes first and unfortunately ports get missed and/or changed due to weather and/or health emergencies of passengers. I do think that when this happens port fees should be reimbursed to passengers and while NOT required, it is GOOD customer service to offer passengers a gesture of understanding for their disappointment in the form of an OBC in the amount of say $50 pp. While certainly NOT a requirement the goodwill that a cruiseline can earn by offering this far outweights the amount of the OBC(remembering that an OBC of $50 will actually cost the cruiseline far far less than the 50 pp in terms of real dollars because of their markups)
I do beleive that a ships failure to perform which causes ports to be missed should be an entirely different story than weather issues that can not be controlled by a cruiseline. When a cruiseline fails to provide a seaworth vehicle they should be held responsible for missed ports. I think it needs to be a rembursed percent of cruisefare paid back to the passengers. I'll leave it to the math experts to determine the formula for determining the amount to be refunded.