drbeamer

Yup, I felt the same.

No….mine was medical. But AON impossible to deal with

@venussuzWe FINALLY got our reimbursement after filing complaint with the state insurance commission. What an ordeal. I hope you get yours soon

UGH

@inhogheaven Just file the complaint with the state. That’s the only way they will address your claim. The customer service people are located in The Philippines. The claims department is in New Jersey. There is no way for a customer to speak to the actual adjusters in NJ. The agents in the Philippines just read from a script and always end with “Please give us another 30 business days”. It’s almost like you are penalized for calling. After I filed complaint, someone from NJ called and said they had had all the documents since August. Very apologetic, but couldn’t explain what happened.

@GeezerCouple Hi, just received check from AON. I took your advice and filed complaint with state insurance board. They called directly after the complaint was filed with many excuses. They admitted they had all documents since August. They could not explain why they asked in November for duplicate documents. I will get a complete report from the state and let you all know what it says. I would advise people not to buy insurance from the cruise line.

Hi GC, I called them and they told me to file a complaint. I am going to wait until 6 months has past, which will be around 3/1/23. I'm just hoping that they will process it before then. If not, I will do the complaint process and let you know what happens. The state did say that the insurance company is required to respond them in 10 business days. But the consumer just gets lip service. Nuts

I’m still waiting……no response from AON since November, when they asked for documents that I up loaded in August. Anyone else get any results yet?

I am still waiting for medical reimbursement from NCL cruise in July 2022. Submitted claim at the end of August. Included Medicare denial for both ship medical center and Bermuda Hospital. NCL is no help at all. Bought “Platinum” insurance coverage when booking the cruise with PCC. Such a joke.

I’ve decided I’ll wait until 6 months have passed since the August date that I up loaded all the documents to AON. So tired of them and their useless customer service. Then I will file complaint with the state of NH insurance department . The state did tell me they must respond to them in 10 business days, but not the customer! Duh. I will never buy insurance from a cruise line again. NCL itself is no help, even though they sell this substandard product

@fairie1960 ….I’m in the same boat😎. Filed in August, submitted all documents twice because in November they asked for one that was previously submitted. Status is still in progress. The state of NH recommended that a file a formal complaint with the state. They said company must respond to them in 10 business days. Guess I will do this if I don’t get any results this month. Just ridiculous if you ask me. I called AON….complete BS. They can’t answer any questions. I usually use Travelex. More expensive, but get what you pay for. Lesson learned.

@venussuz Have you had any luck? My husband got sick on The NCL Joy in July. We bought insurance through NCL which is AON. He is claiming just medical center expenses and the hospital charges in Bermuda. It wasn’t COVID, something totally unexpected. Submitted documents end of August including Medicare denial. On 11/4 they asked for the documentation from the ship. They said they had the Bermuda hospital documents. So, I uploaded everything again. The call center people can’t tell you what documents they have….so frustrating. I called NH insurance department, they recommend that we file a formal complaint because AON required by NH statute to respond to them in 10 days. UGH… Seems crazy BTW…. He’s fine now….but a frightening experience

Not to date myself…..😬…..but I cruised on the SS Norway

Do you think they use the bidding system to fill cancellations?

Hi, If we miss the Haven lunch on embarkation day, which is a possibility, what do u recommend for a snack around 230P? I know it’s a crazy day for the butlers etc. Thanks