This is us. We have a great relationship with our PCC and he knows that when we're ready to book, we'll call him. I look at cruises all the time -- for us, for family, for friends. I do get those annoying "Finish booking your cruise" emails, but never any calls.
Our PCC tells us he sees us looking, but knows that we'll book with him when we're ready. He also knows that I'm the researcher in the family!