Has anyone had trouble getting comped for longer than 9 nights. Have always had comped B2B with no issue.
Unfortunately past agents have moved on and now new agent telling me no more comped cruises for 9 nights or longer. Won't provide me with a copy of changes. This agent also didn't understand to refund fees & taxes for cancelled cruise in 45 days. She refunded less a %. Not a big $ amount, but surely they should know basic rules.
I have completed 25 comped cruises, mostly B2B.
Just interested to see if rules have actually changed or just this untrained agent. Have been sapphire since new tier system first introduced, prior to that just comped really well.