beachgirl50

In the middle of our B2B2B on Enchanted in January, we received a booking confirmation email from Princess stating that we had received a complimentary upgrade for the third leg of our cruise. We had marked our booking “no upgrade”. We didn’t consider the new location to be a desirable move, and it would have involved having to change cabins between segments 2 and 3. The email stated that we had to notify Princess within 48 hours if we wanted to decline the offer. We were at sea for that time period and weren’t able to make phone calls. Guest services stated that they weren’t able to help, other than to allow us one phone call to Princess Corp in California. Of course, we weren’t able to get anyone to answer the phone at Princess, so Guest Services finally agreed to send an email to let Princess know that we wished to decline the offer. It was hours before the 3rd segment of our voyage was to begin that we received a revised booking confirmation showing that we had our original cabin back. This exact chain of events happened last year. What a cluster. We wasted two days of our cruise vacation both years trying to rectify the situation. Does Princess not realize that the passengers whose cabin they are switching are already on the ship and may not even see the notification? And why should they expect the passengers to rectify the problem while on the ship when Guest Services cannot, or will not, do it on behalf of the passenger? Sorry for the rant, but just wanted to point out that we must be vigilant for unwanted changes — not only prior to our trip, but also while on the ship.

I ran into one of those corners on our recent cruise and received a wicked bruise that lasted for the entire time of our 30 day voyage. I do love how comfortable the new loungers are, but those legs are dangerous, especially when the chairs are so close together.

Similar menus, arizonaperson. Guest Services did end up removing the cover charge.

Arizonaperson, will do. I’ll swing by tonight.

Thanks all for your replies. I submitted the question via crew chat yesterday and am still awaiting a resolution. The $10 difference is certainly not a biggie, except for the fact that this is the 3rd erroneous charge so far this cruise. You have to watch your folio like a hawk. We also had an item go AWOL in the laundry and when brought to the cabin steward and guest services staff, were accused of not having put it on the laundry bag when we sent it. Luckily, I take photos of anything we send out to the laundry. 😜

With the standard package, what is the cost of O’Malleys on Enchanted? There is a menu with $10 sandwiches/burgers and $5 apps/desserts. We ordered off the menu and each had a burger only. We were charged a cover charge of $15 plus the gratuity. Not sure how it all works for the standard package folks. Thanks in advance!

With the standard package, what is the cost of O’Malleys on Enchanted? There is a menu with $10 sandwiches/burgers and $5 apps/desserts. We each had a burger, and were charged a cover charge of $15 plus the gratuity. Not sure how it all works for the standard package folks. Thanks in advance!

Any thoughts on the premium ocean view cabins, located on the sun deck as forward as you can get? Cabins S101-106, with the floor to ceiling windows. Thanks in advance for any advice!