bobjoek

I have placed the camera lens against the glass with decent results. However if the sun is shining on the glass, you may get unwanted reflections. Bob

I had the same problem entering my credit card number during online checkin. my problem was solved by switching browsers on my computer. You may wish to try Chrome or Firefox browsers.

Too often we do not hear about a positive experience with COVID and HAL. I tested positive in June near the end of a HAL cruise in Europe. My wife tested negative. The ship’s personnel were very supportive. As my positive test occurred next to the last day of the cruise, I needed to quarantine for at least 4 days after leaving the ship. HAL arranged a limo to transport my wife and me from Amsterdam to their COVID hotel in Rotterdam. The hotel was very supportive. The arrangement was I had to pay for the hotel stay, meals, etc., and then file a claim with HAL. I filed the claim (over $1,000) and waited, and waited. No response from HAL for over four months, so I figured this was a lost cause. Yesterday I received an email from HAL that they are paying our claim in full. We are happy campers. Thanks HAL.