I am currently on the Explora and while the ship is beautiful and the crew very good and the food also very good, the problems are not a software issue in my opinion. The design of the ship simply does not allow for the things that most cruisers enjoy, such as entertainment and lectures with music at the main pool. Here, there are too many pools, no place to eat or get food at the pools and no theatre that could allow for a real show. There are too many smaller venues to allow for the things that made cruising great. There is nothing to do during the day. No cards, no real lectures, no computer room and no music. Despite what Explora likes to say, we are on a cruise, not a journey, and changing the titles of a dedicated staff still does not change their jobs. In my opinion there is absolutely no vibe and never can be one without massive changes to the physical structure of this beautiful ship.
Danny