Silver Spectre

We are staying in a D2D SS hotel in Tokyo next weekend, originally scheduled and priced as the Conrad Hilton, it’s now the somewhat cheaper Yokohama Westin. As usual with SS these days, the hotel bookers decided to move everyone there and left the poor London consultants with no option than to apologise.

Well RCL only parachuted someone with bean cutting experience into SS some 3 or 4 weeks ago. Since she has left with immediate effect it sounds like she either got the push or fell out with him or the board pretty fast. IMHO this is just another nail in the coffin for the Silversea that many of us have loved for years and which is dying slowly from a thousand cuts.

At the moment SS is charging for a 6* product and struggling to provide much over 4.5*s. Understaffed by new, undertrained or uninterested crew, huge supply issues and a complete lack of interest or understanding from shoreside. And a tin ear from senior management.

If the cruise line aborts the cruise then they should be responsible for getting people home. SS have failed their guests who didn’t book D2D.

Maybe it’s going to be sold. After our recent experience onboard it might be sensible.

Quite frankly this along with the new fare structure accelerates the race down to the mass market lines.

Not on the Spirit recently!

That only works if you booked air with them. If you only booked the cruise then they apparently don’t care or feel they are under any obligations other than to pay for a small rowing boat or maybe an economy flight that doesn’t exist.

I just saw this and was truly appalled. Apparently the HD is new on the ship and doesn’t appear to have had any training. If this was done off her own back, then hopefully she will be gone soon. If it was authorised by corporate then SS needs to change all their marking asap and ‘own’ this.

Should just be a back pack

It would seem there is still a deafening silence from senior management at SS. All this does is mirrors the appalling handling of the early Spirit GV ending. It looks like a pattern is appearing.

Good to see that this is starting to get some press coverage, even if it doesn’t really cover the guests ire

Apparently someone on the Nova got a email response from said person and read it out to their dinner table last night. The responder couldn’t understand why the guest might be upset and didn’t show any empathy.

Only for some and not those in the know.

Went to Indochine on an Informal night with the CD, wearing a very snazzy weskit. Being polite I ascertained from the Head Waiter whether I should be wearing a jacket, so I changed to one. On spotting another guest who hadn’t bothered with a jacket I enquired and was told by the same HW that he could do absolutely nothing to stop the other guest from coming in. What a complete waste of space!