I'm having the same problem with the new app - A couple of months ago both my wifes and my status was shown as 'Green Lane". I just went on the new app and it has been changed to 'Blue Lane' with the medallion order showing as incomplete. Even though we have Princess Plus, it wants to charge us $10.00 ea. for shipping. I'm not going to place the order because the same thing happened on our Ruby Princess cruise last May and my Visa was charged $20.00 then. I went to Guest Services at that time and they didn't give me a credit, saying I would have to have my TA contact Princess (this was the older version of Princess Plus, but even at that time it included shipping). Our upcoming cruise is in 15 days, and I had expected that our medallions should be showing up any day, but now that I see we're Blue Lane and there probably isn't any way to have them shipped before we leave, I guess our best bet is to wait in line with the rest of the herd checking in on embarkation day. Princess really needs to get their act together as this seems to be a problem a number of others are having as well. Very disappointed...
