rgruenhaus

Hello, as a Platinum since January 2023 I was told that we can call the pre-cruise concierge phone line and I did for my next few cruises and I got my specialty dinner reservations done through them. My next cruise after that B2B where I became Platinum my next cruise was in February so I couldn't do them at 125 days before but they still got them for me. I even got my dinner reservations for the 2 Specialty dinners for 2 that Platinum get vouchers for placed in the room. Though if you have 2 Platinum in one room NCL decided that the 2nd Platinum in the same room would not get their 2 Specialty dinners for 2 as it is written in the latitudes benefits it's 2 Specialty dinners for 2 per cabin. Another thing that can be a problem and it was on my next cruise in the Prima 12Jan24 when I called to get my show tickets at 26 days before I could only get show tickets for me the Platinum member in the room and when my brother tried to get the same nights and times they were gone at 21 days before as he is Gold. So we waited till onboard to get tickets for Donna Summer and it was not the easiest, but we got them scheduled together. Then they had technical difficulties and we never saw it as they scheduled us to see that show on the last night of the cruise at 6:30pm, but we had Cagney's Specialty dinner at 6pm. No other reservations for dinner were possible. My next cruise is in November in a studio cabin so I won't have the latitudes mismatch for show reservations. Like what was said earlier about boarding one Platinum all Platinum should be the standard. If a Platinum calls in about show tickets they need to arrange tickets for ALL in the cabin. I was interested when I heard about the lines in the terminal and Platinum going in after Haven. I haven't seen that yet. It's like the terminal staff just ignore Platinum. My brother and I even bought Priority Access for a cruise out of NYC and that was $90 each and they ignored that too! I'm booked on the Jade 24Mar25 in an aft-facing penthouse suite with a large balcony that comes with a butler and concierge, but they are saying it is NOT a Haven room! So I don't even know if I will be ushered onboard with the Haven or not! My PCC says "you should! " Good luck to you all.

I booked room 9172 on the Jade 24Mar25 for a 10 day Panama Canal cruise. I'm told it's not a Haven room but has a butler and concierge. What can they do for me? Do I get Priority Access with this room?

Add to the confusion with nonofficial statement.

Without all the variables a person can see it as "not true" to get to their "it's true" outcome they may need more info.

I worked for Cox Communications on the tech line and we needed internet access to verify either a customer equipment problem or the website problem. Sales department on the phone did not have access to internet, only internal server info!

I wish NCL would stop adding vague labels without even an asterisk and statement of description. If they can put an asterisk next to the Platinum and above levels losing their perk 2 Specialty dinners when in the same room as another Platinum and above the a simple label of a room can benefit the company and cruisers knowing what they are getting and paying for. Less frustration for phone reps too!

I sent the form with all amenities on the Jade and the different types of rooms so if it is a jewel class ship it should be the same.

The reason I posted the NCL Jade room amenities list was because several rooms are vague by using words such as should or normally etc. Several reps I spoke with were not clear but would say that you will find out when you get onboard. That's not when you want to find out that what you were told and paid for is not what you are getting. I have pointed out several descriptions where it was not clear what you were paying for. It's like the Latitudes levels benefits that you are awarded after 11 cruises and getting 75 points and one of the things is 2 dinners for 2 and then you find that the person going with you did as many cruises and is a Platinum level in the same room and NCL put an asterisk next to that benefit and down below it says per cabin! So one of you Platinum level latitudes members is not getting the perks you cruised with NCL to get, just because you are in a room with another Platinum level member! That's a breech of contract! They want your loyalty, but don't want to honor it by giving you what the contract states. Adding an asterisk and stripping one Platinum of the benefits of Platinum may be the company's bean counters idea of saving the company money, but it certainly doesn't show appreciation for your loyalty.

More precise, but on the Jade.

But until we get into our suite how do we know what we are paying for is actually getting us a butler and concierge? Till then it's all smoke and illusion with words like SHOULD WOULD COULD get a butler even as a non-haven Aft facing penthouse balcony suite in an NCL site with no one held to correct those shoulda woulda coulda's. I was told that the category SN room I was booking gets a butler and concierge, but wording gives the ship the ability to not provide them.

Even the CSR on the phone aren't fully sure if an SN category room is sure to get a butler and concierge? Management needs to be made to read what is posted for their rooms. I will be on the NCL Jade in 2025 and two out of three reps can't officially say I will get a butler and the concierge! It is an aft facing penthouse suite WCA and one rep said IT SHOULD get them. Why is there no accountability for Management at NCL? Some parts of their sites still have old terms for things like ULTIMATE drink pkg instead of the new name Premium drink pkg. Then in the coding it labels it UBP like Ultimate Beverage Package! So sad.

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