Jump to content

richrhon1

Members
  • Posts

    94
  • Joined

About Me

  • Location
    Ohio

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

richrhon1's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. @bdd123for most cruises we do, however, we had specific date that we needed to go due to a number of different factors so it didn't afford us the option to really shop around for the best value.
  2. @Blackduck59definitely did not make or break us going on the cruise as we were going with my best friend of almost 60 years and his DW, but it did factor into our decision as to how to spend our money on the cruise.
  3. @mfandersosorry to hear you are going through a similar issue but happy that you're TA is stepping up to cover the difference. Thank you to your husband for his service.
  4. @Blackduck59This is from my Final Payment invoice from my agent. "Notes to Customer · Your booking has an instant discount compliments of CNM, and Holland's $350 on board credit. Please note, this booking is under a Non Refundable Deposit Program. CNM never charges any fees. Thank you for your business!" No changes were ever made to our booking at all. In all our cruises that we have booked with CNM, all OBC's were honored. Obviously HA knew they were somewhat in the wrong since they did issue another $150 after CNM consulted with them. We are still waiting for the additional $50 based on what was agreed upon when the booking was made. Not sure what more I should have watched for when getting the Final payment invoice
  5. @0106This definitely was not the way the invoice was written. There was no "up to" on the invoice. Clearly stated CruiseLine Promotion $350 OBC.
  6. I personally did not see much for the kids to do on the boat. We definitely felt that there was a lack of entertainment on our recent cruise on the NS. My youngest liked Club HAL when we went on the Westerdam, but that was in 2008 so I'm not sure what it's like now.
  7. @albingirlthe $200 did make us question how we were going to spend our money on the ship as it is a substantial amount, as you said, for us as well. @Crazy For CatsI wouldn't say it caused us any "angst" as you put it but it did make us question how HA does business, especially for someone who has been on 3 cruises with them now along with the other couple we were with who have also been on 3 cruises with them. They lost our business along with the other couple.
  8. For sure didn't ruin my cruise but $200 is $200. Wasn't like we spent hours dealing with it for sure but had emails going back and forth. Still had a good time. Love our balcony in Stateroom 7107. Huge balcony and great location on ship. Weather was great.
  9. We had everything documented and yet HA would not live up to their commitment even after presenting them with original documents. I hope your resolution works in your favor
  10. We booked our Nieuw Statendam cruise for 1/7/2023 on 5/31/2022. At the time we booked there was a $350 OBC applied to our invoice(Cruise Line Promotion Offer Onboard Credit $350.00 USD). We checked our statement that evening and noticed that there was only a $150.00 credit applied and immediately went down to Guest Services to question this. Sent the Guest Services department our email showing our booking who forwarded it to the Accounting department at HA headquarters. We received a call from GS that they were not going to honor the OBC as the deal had changed in 7/22 and they were not obligated to honor the original OBC. Got in touch with my Cruise agent(CNM) who went to bat for us with HA. Subsequently, HA added another $150 to our OBC, which still did not meet the original OBC on my invoice. Our agent said that they have exhausted all avenues with HA and they were going to issue us a check for the $50 difference. We hope to have that soon. This went on the whole week and was still not resolved by the time we left the ship on the 14th. Along with other issues, such as food quality, etc., we will not be sailing with HA in the near future.
  11. Just got off a 7 day Nieuw Statendam cruise on the 14th and based on what was served in the MDR, we will not go on another HA cruise anytime soon. Food quality was terrible, portions were very small, laughable almost. Went with another couple, who absolutely felt the same way. Had dinner in Rudi's one night and Pinnacle another night and those meals were superb. Rudi's was actually an amazing dining experience, while Pinnacle is what you've come to expect from a steak house and what I felt MDR service used to be like, or at least close. Went on the Konigsdam in Jan 2019 and the food was phenomenal and the reason we booked this cruise on HA again. I don't think it's just RC that's having sub-par food issues.
  12. Five ships in port that day. 😳
  13. We arrive into Port Everglades. We have CLEAR so getting through security shouldn’t be an issue. We’ll be checking a suitcase each. Going to book the flight so we can get home that afternoon.
  14. There’s one non stop flight home on 1/14 after our Nieuw Statendam cruise. Is noon too early for a flight or is it ok to book that flight to go home? Thanks
×
×
  • Create New...