We really enjoyed our cruise.
There were 45 guests on our sailing. We made some new friends and were sorry to say goodbye at the end of the cruise.
Masks were recommended, specifically at buffets and in buses but compliance was about 50%. The staff wore masks but some of them tended to let them slip down under their noses.
They did use 2 buses on our excursions so they weren't crowded.
We had a Category 3 room which is only 150 square feet which was tight for storage but we managed. I think I would splurge for the Category 6 or 7 if I were to sail again.
I think Tauck did a great job with the excursions. The after hours Louvre visit was amazing! The local guides were all very knowledgeable and personable.
The food was some of the best I've had on any ship. I told the chef he needed to fire the pastry chef because the bread was addictive! Service was a bit unsteady with quite a few new staff members but you could tell they were all trying their best.
My only real complaint was the pillows-much too soft for us.
We all received an email from Tauck during our cruise with a $500 voucher attached apologizing for service issues we encountered during our cruise. It is good until June 2023. We have an Ireland land trip booked for Sept so we'll be able to use the vouchers.
Dear Karen,
Thank you for traveling with Tauck on your recent river cruise. After two years of disruptions and travel dreams put on hold, it’s wonderful that destinations around the world are welcoming visitors once more. We hope that you enjoyed the opportunity to travel again as much as we enjoyed hosting you!
We understand that you have received a Tauck travel voucher from us without any accompanying explanation. We apologize for any confusion this may have caused (and we have since corrected the oversight that prevented our explanation from arriving with the voucher as planned).
We are providing you with the Tauck voucher because – although we’re sure your river cruise provided many special and memorable moments – we’re also aware that some elements of your onboard experience were lacking. For this, we sincerely apologize. The issues you encountered resulted primarily from a temporary staffing shortage caused by Covid-related visa restrictions that have prevented many of our overseas-based team members from returning to work. We have been working successfully to address these challenges, we were confident your ship was adequately staffed prior to your departure, and we were extremely disappointed that a number of last-minute absences resulted in the issues you experienced. Again, we apologize.
It’s our deep hope that this gesture will allow you to consider your overall experience more favorably, that you’ll enjoy fond memories of your river cruise for many years to come, and that the voucher may help us to welcome you again soon on another Tauck journey.
Once again, we thank you for traveling with Tauck.
Sincerely,
The Tauck Guest Relations Team