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mlainfl

Members
  • Posts

    105
  • Joined

About Me

  • Location
    Jacksonville
  • Interests
    Travel, reading Bridge and Yorkies.
  • Favorite Cruise Line(s)
    Carnival/Celebrity
  • Favorite Cruise Destination Or Port of Call
    Eastern Caribbean

mlainfl's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. For all of you waiting to hear what happened...it's fixed and it was a Celebrity IT issue. deep background: After 43 cruises I decided to book this one myself online. What could go wrong????? It was also the first time I've used insurance. We generally have annual insurance, but due to upcoming surgery that will ground me for about three months, use the Celebrity insurance, it's easy, right? The cancellation threat came from their computer deciding I couldn't buy insurance after they had already charged me for it in the original paid in full invoice. Why cancel it? "We can't sell travel insurance to people who live in New York." I don't live in New York! So after they canceled the insurance and sent a refund to my credit card, they decided to notice in live in Florida, then they decided to reinstate the insurance then they decided to threaten cancellation for non payment. This was done completely on their own. No one checked with me. It took me 2.5 hours on hold and then calling on another phone and using the phone option to buy an excursion to get to someone in resolutions to figure it out and finally get an apology for the screw up. Lesson learned. No more DIY! And if you have a problem, act like you're going to buy something else to avoid hours on hold!
  2. Unfortunately, I'm only Elite Plus, so I don't have that luxury.
  3. Anyone else trying to reach Celebrity by phone today?
  4. We received an email this morning threatening to cancel our Dec 19 cruise unless we paid more money. We have a paid in full invoice an.d have completed online check inI was on hold for 25 minutes trying to speak to a rep before the call dropped or was dropped. I think it may be a scam, but cant ignore it. Question....anybody else get the same threat?
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