The women I spoke to on the phone was extremely brusque, she also said to me " Every-one wants to get on early we can't just let them all on, you will just have to wait until your time ". I've emailed P@O and have spoken to a lady who deals with all the ships at Southampton and she said she has never heard such a thing. If I don't hear from P@O in time i am just going we are just going at the earlier time. I was unlucky I spoke to a jobsworth .