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flossie009

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  1. The following thread also contains various observations & pictures from the 2019 two-day overland to Luxor, which we thoroughly enjoyed. Hope things settle down by the time of your cruise.
  2. Disappointing that @Jennefer Teegen hasn't stepped in to provide a Regent response to this issue.
  3. Suggest you email your Regent office Just curious as to why you expected a survey to be sent to you after the cruise 🤔
  4. Hi Bill, In December 2015 we enjoyed a fabulous pre-cruise safari at the Pumba Game Reserve. This was an included Regent pre-cruise and the arrangements were excellent. The Game Lodge and the animals seen on the daily Jeep Safaris were experiences we will never forget.
  5. We like all the ships in the Regent fleet (yet to try Grandeur). Each ship has its plus points and minuses. Every cruise is slightly different and, as well as the ship, we find our experience to be more influenced by the Regent team, entertainers, fellow guests and weather - none of which can be predicted with certainty in advance. We tend to choose our cruises based on itinerary and our judgement of value for money; booking and going on all our vacations with a positive attitude. Maybe this thread should have been titled “What are Mariner’s good & bad points?” rather than “Just how bad is the Mariner?” 🤔
  6. With the dictionary definition of "guarantee", Regent's own definition in their FAQs, past history and UK consumer laws I would not be concerned about being bumped from a Regent cruise. However, anything is possible so if you are worried then don't book a GTY
  7. On Regent or another cruise line? Guarantee bookings are covered in the FAQs/Pricing on the Regent website. We have booked GTY suites in the past and have been pleased with the suites allocated. We would be wary of booking a GTY on Mariner or Navigator as on those ships there are certain types & position of suites that we would not want.
  8. Sofitel Heathrow (covered walkway from Terminal 5) National Express coaches run from Heathrow Central Bus Station (accessed from T5 by a very short free journey on Heathrow Express) or from Terminal 5 bus stops - depending on destination and time
  9. We were on board over Christmas & New Year
  10. Sette Mari is never our first choice of dining venue on any of the Regent ships. However we do prefer the layout of the restaurant on Navigator compared to the other ships. I am not sure that a reservation system for Sette Mari would help and would probably result in less covers being available each evening.
  11. February 2020 must have been a frustrating time to start in the post of Assistant Cruise Director 😷
  12. The £150pp and OBC has clearly been described in writing as a goodwill gesture not reimbursement for unfulfilled services. No doubt this was written in error but it is what it is. I can fully understand your feelings but it seems a shame to cancel a cruise that you were obviously looking forward to. Also under the U.K. Ts&Cs, Regent will probably seek to retain your deposit on the basis that the change is not significant ……….. leading to a further dispute. Your TA or Regent should have sent you a copy at time of booking. The website link appears to be broken
  13. Not sure that I understand the point of this thread since Celebrity and Regent are different products; price being only one aspect of the appeal of the respective cruise lines.
  14. In our experience the Miami office of Regent has no knowledge or interest in UK consumer laws and never bother to read the UK version of their own Ts&Cs (which align with UK law & nominate ABTA as dispute arbitrator) However you booked with Regent(UK) through a UK Travel Agent. Suggest you avoid "banging your head against a brick wall" at this stage and just express your rejection of their "offers" and then proceed as posts #56 & #60 Try not to let this poor decision by Regent spoil your cruise or its anticipation.
  15. Direct flights from the U.K. and other European cities have been available for decades (including Concorde in the 1970s)
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