german_navy

Thank you so much! Who did you call? The regular "customer service"? Or a special number? Best wishes to you and your husband! I hope he will get better soon!

Hi there! I might happen that we need to cancel a Transatlantic cruise on very short notice due to illness. The next weeks will tell. We do have a good travel insurance. However, they will request a clear cancellation invoice stating the exact amount that the cruise line charges for cancellation. Will I get this cancellation invoice automatically or do I have to call a certain number to request it? Having made very, very poor experience with their regular "customer service" I do not even want to think about how this "service" will handle my issue. Frank

Looking forward to meeting you on the Sky! Maybe we have the time for a chat :-). Sea days are long!

This is the email address that I used as well. However, I was not as lucky as you. I understand that nobody calls me here in Germany but actually I expected at least some kind of response by email.

I am actually glad that it is not only me who is highly frustrated with their "service". We have planned a Transatlantic out of Southampton this November on the Sky after a very nice cruise on this ship in July 2022. This so-called service is so incredibly poor that I have no words. I am German so my English is far away from being perfect. But those people in their call centers are so much worse. I tried to get somebody on the phone in California. No chance. But the whole problem starts at the top of the company. I sent two long emails to Mr. Padgett regarding a personal thing and I have not even received a response. We are loyal Celebrity cruisers (30+ cruises) and whenever I had an issue that the regular agents couldn`t solve it really helped to get in touch with their CEO. They always took care of it. Not so with Princess. So, what else can you expect from the agents in the call center when the communication with the top level does not work? Well, we are really looking forward to the Transatlantic cruise but this will most certainly be our last trip with Princess. In fact, we thought about adding three more cruises with Princess while being in Florida. We will not be doing this. Instead we will spend the time on Royal and Celebrity.

Due to a food intolerance I used to order individually made Pizza at Alfredo`s and it has never been a problem. I hope that this will remain unchanged with Premier.

Will I have to pay for an "A La Carte" pizza at Alfredo`s if I have Premier? I do not think that I care for the prixe fixe menu because I neither need a starter nor a dessert.

Thanks to all for your responses. It is really poor how Princess deals with its customers. In the meantime I gave up calling somebody. Those "agents" on the phone are so useless. So I decided to write an email to the President and the Customer Relations Director. This was more than a week ago. No reaction at all. Nothing. Not even an info that they have received my mail. I have nearly 40 cruises with Celebrity and I had two issues within the previous 15 years where I got in touch with their CEO. I received an answer within 2 days in both cases. What is wrong with Princess and their customer appreciation? Has their communication always been that bad?

Hello from Germany! I tried to communicate with Princess` representatives to sort out an issue using their "normal" phone numbers. However, I just got in touch with some incompetent people sitting somewhere in world speaking less English than I do. Can somebody help me put with a number that connects me to somebody in the States? Thanks in adcance! Frank