Something has definitely gone wrong in March 2022 with Princess internet provider. We were on the Sky in November 2019 in the Mediterranean - the ship was full and we had amazing internet and WiFi - we were able to stream 4K video anywhere on the ship. In September 2021 we sailed on a seacation on Sky Princess - the internet and WiFi were as we experienced on the previous cruise, just as described on the Princess advertising.
Then we sailed on the Sky in March - the cruise after the transatlantic to the Canaries, Portugal and Spain - the ship was not full and the internet and WiFi were practically none existent! We complained several times and were given different stories, one member of the IT team said it would improve when the ship reached San Francisco (I don’t believe it’s scheduled to go there). The assistant hotel services manager called us and admitted there was a problem with the internet - shoreside were trying to come up with solutions apparently but nothing was working. We were given a refund for the internet.
The one thing in all this that makes me sad is all the lies that the staff tell - just admit that there’s a problem you don’t know how to fix it, tell the truth and give accurate and honest information.
We are due to sail on the Enchanted in August to France and Spain and Sky Princess for a 25 night voyage to Canada and New England in September - we are watching the situation carefully and hoping Princess get things sorted soon.