I am a fan of the medallion especially once onboard. What is frustrating is the inconsistency of the app. This is our 4th medallion cruise, first three pre cruise were a breeze for me not so much my husband. This time he breezed through the pre cruise process but the system wouldn’t take my passport. Called support 4 times, one week apart each time. Each time they tried, wouldn’t work and said that they would bump it up to a higher level technical support and it would be fixed in 3 - 5 days. They refused to give me a ticket number so I would have to start over each time I called. The last time the person I talked to said a ticket had never been generated and just bring the passport to the port.
Next time I won’t waste my time calling.