We have used Celebrity Air for our cruise out of Tampa in December 2022. First time we have not arranged our own air travel on a cruise. There was a deal being offered and he prices were very competitive. That was a few months back. By chance we looked at our air booking to remind ourselves which seats we had booked on the four legs of the whole booking. Lucky we did as we found out the Virgin flight to Boston had been cancelled and we had been rebooked for the following day despite the fact the the Boston to Tampa leg with Delta was still on the day before ! No communication of this change from Celebrity, Virgin or Delta. We sat in a queue on the phone for over an hour to Celebrity in the UK and for another half an hour when we did get through to an agent. Eventually we had a new set of outbound flights given to us the following day. Or rather we went on and looked at our booking since we had no direct communication from Celebrity. The new flight across the pond is with Delta rather than Virgin. Sadly they had booked us into economy which is not what we had paid for. A quick e-mail got that partially corrected but still the cabin on the Boston flight is not the equivalent of what we had on the original Virgin flight. Another wait on the phone is upcoming methinks,,
Our bottom line is that we probably won't choose to have Celebrity arrange our air travel again.
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