teecee89

By booking with a TA doesn't lock your price in. I am a TA and we have the same problems as people who book directly with MSC. I agree their phone staff is horrible.

Maybe they did use an agent, maybe they didn’t. Why do you post this all the time? I see you tell people this all the time. Your opinion is to use an agent, maybe people like to work directly with the cruise line.

If they didn’t book with a travel agent, they would have to call MSC.

We ordered the umbrellas from MSC, can they be put on any beach on the island?

Did you try calling MSC to have them fix it?

We have never been to Ocean Cay. Which beach area is better for adults? We would like some waves in the water so is Sunset Beach or Lighthouse Bay better? I assume the lagoon is calm water. Where can we snorkel right off the beach? (not an excursion) Thank you!!

Are the kids under 21? If so, that is why the agent did this. Yes you can go to guest services and have them switch the names around. If they are both over 21 then I don’t know why the agent did this. You can ask your agent to fix it before you go, but as a travel agent, I can tell you MSC phone reps are not always great and they could mess up the reservations.

This will be my first MSC cruise and my first short cruise. Will there be a formal night? Dress code for dining room on a non-formal night, are slacks and a collared shirt ok? Some of my friends we are going with found online that jeans are not to be worn at night in public venues (bars, theater and casino) I have never heard that for any cruise line. (I can understand no jeans in the dining room) Is this true? Thank you!!