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Scriv

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  1. Let us know how you get on, Selbourne. Agree this is so frustrating. I had a Yellow Fever Exemption Certificate for a Marella Cruise a few years ago - I had to pay £12 at the time I think from our GP's Travel Clinic. A little yellow booklet I seem to remember - and it was accepted by all. Bizarre that P&O won't accept it.
  2. We have been with NW for many years now and we have claimed twice for two cancelled holidays, one due to a serious medical event. NW were excellent on both occasions. You do however have to answer all their medical questions fully and honestly, especially relating to pre-existing medical conditions and medical updates or investigations as they are very hot on that. I also wonder how they manage to quote so low and like you, have not seen any horror stories - in fact only praise for how claims are handled.
  3. Sorry you had a a bad experience with HL. I have always sent them a request on their website with the details of the planned cruise and have never had any problem, other than they insist on the 90 days before sailing rule. I might try sending the pdf though next time, to see if it's easier.
  4. I read this with great interest as this is what happened with me. The insoles helped my backache (caused by bad posture when walking) but also badly affected my arthritic knees and made the pain much worse. For me it was also a very expensive mistake.
  5. We did that too and agree with you.
  6. Sorry, only just seen this. Yes, we docked at Santa Apolonia and took the shuttle up to its stop in the square near the Restauradores Metro Station. That suited us very well as we went up on the nearby Funicular Railway, enjoyed the views from up there then returned to the square for Pasteis de Nata before making our way back down through the streets towards the port. It was a very pleasant surprise to find how near the ship we were and what an easy walk it was back to the ship, but we were pleased we had started from up the top of the town.
  7. Went on Arcadia last week and the shuttle in Lisbon was free to Select Fares. They scanned our cruise cards on boarding the shuttle.
  8. Hi - we were on this cruise too and also had a lovely time. Responding to some of your observations and sharing ours, our cabin steward also only came in the morning and was to be found servicing the suites down the corridor from about 5pm. She said we could find her there if we needed anything. She was very obliging. We actually preferred not having an evening service, as it meant we didn't have to rush to tidy the cabin before we went off to dinner. Two choccies arrived with the morning make-up service and the Horizon was put on the bed every evening. Although we just had shampoo and shower gel in largish containers on the wall in the shower, our daughter asked for conditioner and got it, no problem. Re the app, I managed to use ours this time, but it did depend on where on the ship we were. I liked being able to see my account on the app. Re booking dining, we were Freedom Dining and sometimes used the app, but sometimes went down early and queued up at the desk for a table for four. This worked well too. If we were later, we were given a buzzer and went for a drink in the nearby Spinnaker Bar and took the glass in with us if we were called before finishing. We were really lucky with our table service - we tended to get in the same area of the restaurant each time and had a great waiter. Although we also noticed the fewer choices on the menus, other than on the last day, we had no problem finding dishes to suit us. Must say that I couldn't fault any of our meals - or temperature of the food, in fact we really enjoyed every meal. We had booked four shows before boarding, but were never asked our cabin number, but there were always plenty of seats available though I had wondered, like you, how they would deal with it if over-subscribed. That never happened to us though. We used to go into the theatre about 8 10 pm for the 8 30pm performance and there were spaces in all our performances, even in the full audience ones. I did find it frustrating however that the films were shown in the tiny cinema, so we never managed to get in there on the sea days - and were not able to view them in our cabins like you can do on some ships. It was great to be onboard Arcadia again after so long and seeing things coming back to normal bit by bit...
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