cheeseheads4ever
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Posts
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Joined
About Me
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Interests
Green Bay Packer Football, Music, Cruising
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Favorite Cruise Line(s)
Celebrity,Princess, HAL
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Favorite Cruise Destination Or Port of Call
St Thomas
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1,754 profile views
cheeseheads4ever's Achievements
Cool Cruiser (2/15)
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Carnival cruiser Reflection review 4/7-4/13
cheeseheads4ever replied to finoky's topic in Celebrity Cruises
This is great to hear. We’ve never been on Carnival but a lot of people rav about it. But not our cup of tea… -
Beyond- still beyond creaking and clicking
cheeseheads4ever replied to Dylan0474mac's topic in Celebrity Cruises
Anyone have any ideas on Deck 9 in the front of the ship. Leaving Monday on Beyond. Checking for snap crackle and popping! -
Quick Live Report from Beyond April 12-22
cheeseheads4ever replied to RK-NC's topic in Celebrity Cruises
Great review of your cruise. Really enjoying it. We will be on Beyond Monday. One quick question? I’m hearing many saying this ship snap crackle and pops. Is this happening in certain areas? We are in the front of the ship deck 9. Not sure if we will experience this or not. Any info will be greatly appreciated… -
Quick Live Report from Beyond April 12-22
cheeseheads4ever replied to RK-NC's topic in Celebrity Cruises
Great! Thanks ! -
Quick Live Report from Beyond April 12-22
cheeseheads4ever replied to RK-NC's topic in Celebrity Cruises
I don’t see on the app. Do you have to go up and book when you get on? -
New issue! We are cruising on Beyond in a couple weeks. Just got off Reflection a few weeks back had the issue with an over charge on our booking after we left the ship. 45 minutes on the phone and finally got it straightened out. Fast forward to today.. Got an email from Celebrity on our upcoming Beyond cruise that there was a balance due. We paid it in full September of 2023. There was no explanation of why the balance was due or what it was for. Called Customer Service again on this issue. First customer service lady was super confusing of what the issue was. Asked for Supervisor. She came on and turns out they said we owed $39 and threatened to cancel cruise if we didn’t pay. She explained our cruise care went down $30 they screwed up refunded $69 to our credit card. So difference was $39. So another 45 minutes with this issue. Nothing was explained in their email. We said these 2 issues none of which our fault has cost us almost 2 hours of our time not to mention 2 hours of Celebrity Cruises customer service time. Seriously Celebrity.. Caught us totally out of the blue…. Who can you write to that someone will actually read it. What would you do? I know we will pay $39.. but seriously she offers a bottle of Celebritys wine and chocolate covered strawberry’s. No thanks… Our time is worth more than that…
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This coming cruise on Beyond will be our first trip to the new Coco Cay private island. I think you would be happier with your own snorkeling equipment but you can rent it on the island. This may have been covered but with your Celebrity sea pass card can you get free food and snacks? We understand you have to buy drinks if you don’t have a drink package. Any help would be appreciated.
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What is happening with Celebrity?
cheeseheads4ever replied to llawrence's topic in Celebrity Cruises
We just got off Reflection a week ago. Our room steward greeted us right away the first day and was super friendly. We had so many requests, a bucket of ice at 3 pm. That was it. He struggled with this sometimes bringing ice at 1pm or 2pm. So by the time we wanted it for a drink at 3:30 or 4 the ice was melted down to an handful of ice. Not even enough for 2 small drinks. Sometimes he didn’t bring ice at all so we had to call time after time. He vanished the last 2 days. Never seen him again. Not sure who was cleaning the room we just never cross paths with him again. Not the standard of Celebrity service we are used to. We had one request and that was it. -
Celebrity Beyond technical issue by Aruba?
cheeseheads4ever replied to shellgoodman's topic in Celebrity Cruises
Thanks for the info! We sail on her in a couple weeks… -
I had the same question. Thanks so much for the info!
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Just to say we got the email with that statement AFTER we were on our way home from the cruise. Wasn’t like that when we checked the last evening. We had zero balance while on board the day before getting off the ship. All good. Although we did spend 40 minutes on the phone with customer service to straighten out.