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PoohUnderstands

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About Me

  • Location
    Ooltewah, TN
  • Interests
    Cruising and Scrapping
  • Favorite Cruise Line(s)
    All of them

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  1. My cruise ended on 5/28/22. I had 3 missed days of cruise and three days of hotel and food due to covid. I had the Princess insurance. If you have the Princess insurance, you need to make a claim with AON first. My case was assigned quickly, but then due to so many claims, just went silent. AON did finally send me an email after about two months basically saying hang in there we are doing our best. Then in middle of October we got reimbursed half of our hotel and food expenses. I then made a claim through Princess for the other half as told to do so. I just did that the end of October and was told it would take about 6 weeks for that to be handled. Then in the middle of November, I got another email from AON where they reimbursed me quite a bit for the trip interruption portion(i.e. the three days of quarantine on the ship itself). I was very pleased with how they handled my claim (am a ex-insurance adjuster myself) and how quickly the check got to me when they did handle my claim. It was just 4mo. wait that I wish could have been less! I am sure it was pre-covid. Patience is definitely going to be a virtue from any insurance co. post covid! So after all this time, waiting for Princess itself to come through! By the way, the FCC I got for those three days was very generous and quick coming to my account. I got that the beginning of June. Pooh
  2. I can only tell you my experience here in the states. My cruise ended 05/28/2022 and was due over $800. After waiting several weeks, I contacted my Princess TA. It took several attempts and finally in October, she contacted the finance department directly. I then got my check within 2 weeks. So my only suggestion is to give it a couple more weeks and then call your support person and ask them to check with the finance dept. or whatever it is called there. I am afraid you might have to keep on top of it like I did, but got it in the end! Pooh
  3. Our next cruise will be the first with my hubby using a CPAP machine. I have read in several places that you can order distilled water to your stateroom and also when get onboard you just ask your steward for an extension cord and they will provide you with one at that time. I have looked at all the "logical" places to order the distilled water on my PC and on the horrible Princess app, but can't seem to find it anywhere. Has anyone ordered it recently and guide me through the steps to order? Thanks. Pooh
  4. Yes, I agree. I am so frustrated. Just read today about changes and I leave Tuesday. So I don’t have 2-4 business days to order tests. What do they do with people without the time to comply? I just guess I will go and see. What else can I do? Is there a test I can buy in person and use!? I need help as I did no looking into this as I was told I didn’t have to!!! Pooh
  5. I can't thank you enough for this answer. I am leaving Tuesday for my Alaska cruisetour(land first) and then ending with cruise that ends in Vancouver. My TA has told me over and over and over that I would not have to purchase ahead of time and all taken care of by Princess, both on embarkation and disembarkation, and then I read the item above. Well, needless I was having a heart attack as I didn't know what to do! Then your post that backs what my TA has told me. Thank you so much!!!!! I am assuming it is for all Princess ships disembarking in Vancouver and not just Discover! Pooh
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