Michelle H

My dad had to use it a few years ago and had to be hospitalized in Anchorage the day before the cruise. The only gaps he said were it didn't cover the cost of the train they had booked from Anchorage to Seward before the cruise, nor the return airfare cost change since they flew back out of Anchorage as soon as he was out of the hospital there. I wouldn't expect either of those to be covered anyways, but his credit card covered them. He did have a few issues using it because there was a miscommunication with the person he talked to at first and his paperwork, but he got it sorted out relatively quickly and was refunded the entire cruise fare plus the shore excursions.

I've never tried to get a refund for something after the fact, but 6 weeks ago we had to bail on our paid-for ground transfer out of Miami because the bus to Ft Lauderdale was a minimum of 45 minutes behind, so we took a cab. I thought this would be something super easy to deal with, but it's been virtually impossible. I was told over 2 weeks ago they'd be crediting my card, only to have nothing happen. Getting frustrated with the "please be patient" messages I'm getting if I message them on Twitter (only way I've been able to talk to someone consistently). I know it's minor compared to the cruise refunds people are having issues getting, but any tips on getting stuff refunded after the cruise?