The cruise terminal was a nightmare when we disembarked. Ship to a bus, bus to the termainal. Not much direction. It was slow going for us and stressful for anyone over a certain age..
And so they sat in the Cold for 3 hours? Put it on a credit card and when you get home fight it out with your travel insurance or Princess. They are elderly. You don't sit in the cold for 3 hours.
We were on the Royal in December. We had a great time. Royal Class ships are bigger and have more bells and whistles. Only complaint that keeps popping up is that the ships are getting too big.
Princess and Alaska are great.
For those that remember the 1972 Andes plane crash with the soccer team on board there is a museum dedicated to them that is close by. Nice walk through Old Town. We found it very interesting