422Melissa

Oh, I will still have a great time, you're right. I just don't enjoy surprises like that. I'd rather just pay $18 per coffee mug as opposed to paying $15 plus a mandatory $3.00 service fee that wasn't disclosed until the item was already purchased. 🙂

The coffee mugs were boxed for sale and didn't include a beverage. Maybe I didn't notice the service charge at the Seafood Shack last fall. It's possible.

I searched the forums but didn't see any threads about this. We just came back from the 6/4 Magic sailing. Carnival has started adding surprise 18% "Service Charges" to things such as coffee mug purchases from the coffee bar and food purchased at the Seafood Shack. Last year, two orders of lobster rolls were $24, and this year we paid $35.40 for smaller portions. The service charge is automatically added to your purchase and is separate from the optional gratuity line on your receipt. I went to Guest Services to have the charge removed from the coffee mugs, but my account was never adjusted as promised. Did I miss an announcement about this? It really left a bad impression, and I am unlikely to purchase extra items on future cruises.

Pretty sure that we're just SOL regarding the lost value of the car. I'm sick about this since I have fewer than 6K miles on it. I do tend to keep my cars for many years, though, so it is unlikely that I'd sell it.

We drove the Mazda to Richmond yesterday. It makes a weird noise when going over bumps, so I'm not driving it again until it goes to the shop for repairs. The Subaru drivers were still there with the rep when I left. They were trying to figure out what to do regarding towing.

Yes, I'm still over the top mad and suspicious as well. It is infuriating that the company did not have the claim in process when we returned! The Allied Universal security company's leased fleet is covered by Greenwich insurance, but every person I reached on Friday told me to call someone else. The security company's Norfolk Account Manager committed to providing us with the correct claim information on Monday, but I have started the claim process with my own insurance as well and placed it in a pending status. I was hoping to avoid having to come out of pocket for my deductible by dealing directly with the at-fault party's insurance. The break-in victims are now being told that the security company will not take any accountability for repairs.

The guard allegedly hit the gas instead of the brake after rounding a corner. I'm skeptical.

We parked in the designated "secure" Norfolk cruise parking lot for our 6/4 cruise on the Magic to find our car heavily damaged upon our return today. On 6/7, the security guard crashed into 5 parked cars. The security company rep said that the company will cover repairs; however, I was unable to initiate a claim with their insurance company today. In addition, more than 20 cars were broken into during this sailing. Was anyone successful in initiating a repair claim today?