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Calpespain

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    Alicante / Alacant

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  1. She´s a novice and she paid by Bank Transfer and a debit card so he bank have said theyc annot help her. Emailing the higher up the food chain at RC is the only way here.
  2. Thanks for your help. She´s tried telephoning and emails but becasue she paid in installemt sof varing amounts this is how they are paying her back. I´ve seen the emails and RC are simply not responding ina professional or timely manner. Its a mess and its difficult to get hold of anyone who is responsible at RC. They use cheap labour in several countries paying extreemly low wages.
  3. Sadlythis lady was a first time crusier and was so excited to be on a crusie with her husband and 3 children, once she paid the deposit whenever she had money in her account she paid off in various amounts. She booked direct and not with a crusie agent, wrong move on her part. She now knows what she should have done. Becasue she paid in varing amoutn RC paid her back in similar amounts. But those amounts never arrived only 2 payments have arrived. RC are completly at fault here. She has spoken to and emails and received emils saying that all payment shave been paid but not provided ehr with proof. Its a mess. I think she needs a good lawyer to recover her $8,000.
  4. Hi everyone, A friend who is not on this forum has paid and has received a cancellation invoice from Royal Caribbean for a cancelled cruise which was paid in full, early by mistake and now has had to cancel. They have agreed to cancel it and refund the money she has invoices to prove yet the have only paid back so far in 3 weeks less, than half, although they say they have paid it all. Under the 1800 number she cannot talk to anyone with any common sense. She has email payments but they are just as stupid. She has written and I have seen it, which is very logical and straight forward letter asking for proof of payments and dates paid and to which account. Its about $8,000 in total received just over 3k so far. Booked direct not though an agent...wrong move. So looking for an email of telephone number of Gavin Smith the Australian MD for RC or any email address which reaches an Australian team of RC. This is a mess of RC making and needs to get a responsible person involved to sort this for this lady. Thank you for any help on emails or direct telephone numbers.
  5. I have a forward cruise credit given for $900 US dollars for a cruise I booked but could not take due to COVID restrictions and was given this credit whilst I was located overseas in Hawaii. I have now returned to Australia and the agency here cannot access the credit as its in US dollars. RC in the US are not helping me convert the credit to AU$. The agency here has contacted RC here but still the credit has not been applied to a cruise that I have booked. Initially RC said, you first must book a cruise and pay the deposit then we will allow a conversion to AU$ for the FCC. Now RC are saying your FCC is not possible to convert, I find that strange as Celebrity did it for exactly the same reasons. I´m being given the run around by these telephone operators from RC and the cruise agency rightly so in my opinion as they lose their commission on the FCC part as the FCC is taken off the cruise price. hence the agency is not helping me resolve this, I am elite member but this mean nothing to the telephone helpers who are based offshore somewhere. Anyone have an email address of a manager/director as RC do not reply to my emails sent via the contact pages both here in Oz and those available through the US. Any to recover my $900US FCC thanks in advance.
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