ALL of our communications and information came from our travel agent. Please reach out to your TA. We meet fellow travelers prior to the cruise with limited comms from their TA until they reached out. We did not stay in their pre-hotel, so I can’t comment on that. We made it to the airport on our own, and since the flight is a charter, we met the fellow travelers at the airport gate. Airport is small but I’d get there 2 hours beforehand. Additionally, as a charter, our seats were not assigned until we checked in at the airport.
Hope this helps, If you have any specific questions, please ask.
Corey & Karen