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HRPro

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About Me

  • Location
    Davidson, NC
  • Interests
    travel, reading

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Cool Cruiser (2/15)

  1. Thanks to all who suggested the Live Chat for assistance with my shareholder OBC. I communicated with Live Chat first thing Monday morning and Reena helped me get it sorted out in about 25 minutes. I did have to provide the dates and times of my two emails, but they were able to locate the request and apply my OBC immediately. After trying regular customer service and my Vacation Planner without any response, I am going to be using Live Chat for my customer service needs in the future. Headed to Rome for our Eastern Mediterranean tomorrow afternoon. We sail on Saturday. First time on Princess since 2019. Can't wait! Susan/HRPro
  2. Thank you all. I haven't tried Live Chat, but I did see where that was an option M-F, normal business hours, so I will try that tomorrow. I also have a cruise that I need to get cancelled having double-booked myself on a cruise that overlaps when I am still in France. I should know better than to be multitasking when I'm traveling abroad, so maybe they can help me with that too. You all are the best--fingers crossed Live Chat will be able to process this asap. Susan/HRPro
  3. We are departing on Saturday for a one-week Eastern Mediterranean Cruise from Rome to Athens. Our first formal night will obviously be on our sea day, which is Monday. We are sailing on the Regal Princess, and I am trying to figure out what night will be the second formal night. We have a short port day in Ephesus from 7:00-2:00 on Wednesday and a full port day in Istanbul on Thursday. Anyone on this cruise itinerary that can help me identify the second formal night. Any advice/help would be appreciated. Thanks in advance.
  4. I sent in my shareholder OBC request with the latest report from my broker about 2 weeks ago, and still nothing has been credited to account in the Personalizer. I emailed the request as I have done several times without incident. I gave them a week and called Customer Service and the rep was not helpful--just suggested that I wait another 24 hours since it had only been 7 days (my past experience is 2-3 days max for OBC credit). Then I tried calling my Princess Vacation Planner, who has been recently assigned to us since I guess our previous person left. She has not called me back either. Not impressed with customer service from Princess. Any suggestions on what I do next since we sail this coming Saturday on Eastern Mediterranean Cruise-Rome to Athens. Many thanks as always for any suggestions/advice. Susan/HRPro
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