manteonc
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As with many others, we are scheduled to fly into Quebec on Saturday. Flights were booked with flight ease, HA transportation to the port arranged. Please, Based on experience, what are the phone numbers we need to have on hand to help us get up with Holland America reps and/or flight ease reps who can help us navigate to the ship If we can't land in Quebec? We have insurance, but not HA. I am just wondering if there are certain offices/phone numbers you have found that work better than others for diverted passengers trying to get to the ship on time? The ship is scheduled to remain overnight in Quebec and then sail on Sunday, but it's looking pretty dicey for a Sunday departure. No word so far regarding our itinerary: Im guessing we will not be able to sail up the St Lawrence for a day at least. Any help your can provide based on experience is greatly appreciated.
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I was told yesterday that you must request validation for each individual cruise during initial sign up for that cruise, or the credit will not be applied. When I questioned this based on the small print a supervisor was engaged who confirmed the "must specifically enter AARP information and validate it as part of the booking for each individual cruise." So that's another answer.
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Is anyone else having trouble accessing their booked cruises? On two computers, and for two different cruises, we can log in, find our booking and choose it. We get to the general page for that cruise, but when choosing an option we either get a page that flashes on and then goes blank, or an error message. This has been going on for days. We can access pages to pay gratuities, but not excursions or dining. Computers have been turned off and back on, cache cleared, history cleared. Apple laptops. Any help appreciated! Thank you.
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Sending box of toiletries, etc. ahead to ship?
manteonc replied to janmcn's topic in Holland America Line
Is there a particular service through HAL for send ahead luggage? Would you point me towards the details to access it? Thank you -
US Cash and remote port cash from front desk?
manteonc replied to manteonc's topic in Holland America Line
OK, thanks. I was under the impression that some of these stops are pretty remote, with nothing like an ATM to be had. Glad to hear I most likely will have easy options. -
We never have needed to ask for cash while onboard, but our upcoming trip is both extended and has some remote Pacific ports. Can we get us dollars from the front desk? Can we get currency for places like Samoa, Figi, New Guinea and others that accept cash only in the port? thank you
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We like meeting people and had a number of nice experiences with assigned tables of 8. We then were assigned a table of folks who thought racist jokes were hysterical and I guess could be described as white nationalists based on political discussion going on. We did not go back after night one and then moved to open seating, table for 2 on future cruises together. I took one cruise on my own and again tried a group table looking forward to conversation and company. I was assigned to a 4 top of very nice people but not anyone I could talk to: an essentially silent elderly woman with her adult truly silent son and a lovely young special needs woman who was trying a trip on her own for this first time to see if she was capable. I think it was the “singles” table? I did not want to hurt any feeling so went to dinner about half the time. It was fine, but now we stick to a table for 2, either fixed or open.
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My understanding is that this applies to everyone, not just those with the HAL plans. I had to make it clear in my call to cancel that I was relying on this “Flexible Cancellation”. Even then I had to call back a few weeks later to find that the first agent had not completed the paperwork needed to put me into this status. The next person did complete the paperwork and I got the credit. That being said, we did have the Platinum plan so it applied first and the Flexible Cancellation took care of the 10% that remained.
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Does Flight Ease include Air New Zealand in its airline options?
manteonc replied to manteonc's topic in Holland America Line
Thanks everyone!