isnowman

So sorry to hear about not only the delay, but also the extra expense in getting your cards. I was wondering if you used the phone number I had posted earlier, or just used the email address on the Nexus website. I had tried using the email address first, but it seemed to give me only auto generated answers from the frequently asked questions ( one of which said use the lost card prompt and pay $25 ). When I called the number the agent was able to get into our account, confirm that we had been approved for the renewal and that the cards DEFINITELY had not been mailed. They put in a request to have them mailed, arrived about 3 weeks later. This doesn't help you now but might help someone else.

They keep your keys and park your vehicle.

I must say I am really impressed by the service provided by Park 'N Go. When we arrived for our cruise in late January they carried our bags from the car to a waiting van. Were the first ones on it, had to wait about 10 minutes till others arrived, then off to our ship. They only put passengers on a particular ship together so no stopping at multiple ships on the way. When we disembarked 11 days later we had to wait about 10 minutes as the first van just filled up as we arrived at the meeting spot. The next van arrived about 5 minutes later then it took 5 minutes to load up. The drived collected the blue cards, asked make and color of your vehicle and away we went. As we stopped at each vehicle the driver not only offloaded your luggage but also helped put them in your car if you needed assistance. What service! Will definitely use them for our next cruise.

Although we are currently out of the country, I have been informed by a family member that the new cards have arrived. It looks like it took 3 weeks from when we called the above number to when they arrived, a total of 18 weeks from when we had been initially approved for our renewal.

Enjoy your holiday, I'll let you know if/when our cards arrive. Kurt

After close to 14 weeks and still no cards I decided to do a little research. Seems that if your NEXUS site dashboard does not have a button for you to activate your new card it's because your new card has not been processed. I called 1-877-227-5511 ( U.S. Customs ) and spoke to an agent ( on hold for :50 minutes ). They confirmed my new card had not been processed and escalated my file to get a card mailed. Apparently this can take another 4 to 5 weeks. Hopefully this helps.. Kurt

Thanks Cathy, I'll let you know if ours arrive. Merry Christmas, Kurt

Thanks for your reply. This is our second renewal, I did notice that they state due to the high volume of applicants the existing cards would still be valid past the expiry date. I'll be sure to activate the new cards once they arrive.

Starting to get a little nervous. Back on October 12th both my wife and myself received notice that our NEXUS renewal was approved with no interview required. Unfortunately we have not received our renewal cards in the mail, now into our 10th week. Trying to get in touch with someone in the U.S. will be next to impossible, my only option would be to apply for a lost card, and pay the $25 fee. Has anyone who received their new card waited this long for it to be delivered, appreciate any information. Merry Christmas to all....

Thankfully our cruise isn't till late January so I assume the shoreside concierge will get in touch with us soon. If I haven't heard from them by the end of the week I'll try calling. Thank you for the information.

It was quite a shock but we just received the email that our moveup to a Royal Suite was accepted on our upcoming cruise. One of the perks of this suite is unlimited complimentary speciality dining, however we see that almost all of the speciality restaurants show completely full. Has anyone who has had an upgrade close to sailing encountered this issue? If so, I am wondering if a limited amount of reservations are held back to allow for this. We did prebook a couple of speciality restaurants, although not as many as the upgrade allows us to book. I appreciate any information anyone can provide. Thank you, Kurt

Thanks for the update, hopefully we'll see ours in the upcoming week.

Thanks all for the tips, will look into them.

I'm hoping someone might have a suggestion of a hotel NOT usually used by overnight cruisers. We will be driving down from Ontario for a cruise in late January, and was hoping to stay in a hotel about 30 to 45 minutes from Port Everglades. We do not need any shuttles, and have parking reserved at Park 'N Go for our cruise. Have previously stayed close to the port and used their shuttles so hoping someone might know of a good alternative. Thanks....

I was hoping that once the approval for our renewal came through, the new cards would arrive within a few weeks, unfortunately that doesn't seem to be the case. Like everyone else, patiently waiting.