Oceangoer2

Guess those points added to being Elite +....will never make Zenith at this rate....LOL.

It's hard to know until you're into the booking and likely too late if you don't like how it's going.

Cynthia was our CVP also and I found out she wasn't any longer as you did. I have the impression she left on her own accord and somewhat hastily? She took over from our 2nd rep in Dec. '19....very lovely person. And yes, X slipped up not advising her clients with an email. The reassignment could have happened in a few days. I wasted some time with a hold which involved a cancellation and rebooking a BB which I didn't want to have assigned to general staff.

We paid to join also...first cruise on the Horizon. I forget what we paid...were we reimbursed? Memory fails...LOL.

To add to above....just after submitting this post, I had a call from RW. He can't accept new clients without running it by a supervisor but will help me with the current issue. He assured me I'd be assigned a new CVP. While on the call, the 'new CVP' was calling me to set up our connection. I don't think there was a general layoff and my CVP either left on her own accord or was let go...so panic that I started shouldn't have started....sorry....😢.

If he's screening calls and you have to make a payment, no doubt he'll call you. I think he's overworked as it is and won't accept me or any new clients. But thanks for the offer to help....😇.

I've left him 3 messages and no answer. His VM is live. When my CVP was 'unavailable' there was no VM but a transfer to a line for me to leave a message to be assigned another CVP. No callback from anyone (yet).

Hope he isn't on the 'delete' file.

If I decided to transfer one cruise to another my CVP would just transfer the booking number and keep all else in place with no drama, just kept it simple. The general staff is confused by anything out of the ordinary. I do all the research etc myself. She was very knowledgeable. Now I have a hold on a BB and no CVP.....5.I don't want to contact the Gen. Staff.

WELL...you recd a notification. Cynthia was also mine and no word at all. REALLY not happy and I feel for her. She was relieved she survived the 1st round of cuts.

This is day 3 without a callback from RW. I'm thinking he can't/doesn't want to take on new clients. Disappointed in Celebrity; we've had a CVP for many years. First two promoted, but they advised when we were being transferred to another one before they left. This time, just returned emails and no phone call to let us know. Message if calling CVP extention is they'll assign a new one. Some here say that hasn't happened after the first round of cuts. Really bad CS and we're about to consider cruising with O after 30 years of sailing with X. They may care more about their customers.

So sorry..I know you can get somewhat attached to your rep and their understanding of your 'likes'. Not the same when you speak with a different person each time you call..and no email connection.

I'm hoping he calls and is able to take on a new client....will also mention your high regard for his services. It came to mind there may be a push for clients left adrift to start using the 'general' number, and eventually push out all remaining CVPs.

Thanks...looked up the ext. and it's the one recommended to me by my former CVP to cover if she was away (RW?). Yesterday I left a message for him, but haven't rec'd a callback yet. Glad to hear he's a great one. In what sense did he plan for you? Mine only took my booking.

Sorry....not dumb....I shouldn't have used initials...🤞. Posted too quickly.