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-   -   Survey for New Ship Dining Experience (https://boards.cruisecritic.com/showthread.php?t=2654670)

Chart Room Princess July 11th, 2018 02:16 PM

Survey for New Ship Dining Experience
 
I just received an email from Cunard offering me the opportunity to tell them about what I think about the Cunard dining experience. The email states that it will be used for the design of the new ship. Anyone else receive this survey?

kohl57 July 11th, 2018 02:35 PM

No. But this makes me worried "Freedom Dining" might be added to no Promenade Deck and Too Many Passengers in the "improvements" the new ship might offer......

Chart Room Princess July 11th, 2018 02:38 PM

Questions were about anytime dining, alternative dining venues, and dress code.

john watson July 11th, 2018 06:43 PM

I got the email today and it seems that Cunard are seeking a direction to follow in terms of their next generation of passengers. I wonder sometimes with this type of survey if they have already decided what they are going to do and simply want endorsement.

Regards John

Germancruiser July 11th, 2018 09:57 PM

I did not yet recive that particular Mail. I hope they think twice before they get rid of their trademark prommenade deck.

A bit more flexible Dinning times would be welcome though! They may call it Freedom dinning- my time dinning- whatever the name.

Host Hattie July 12th, 2018 03:10 AM

No sign of anything yet, I did find a previous survey in my spam folder so it might be worth checking there.

BigMac1953 July 12th, 2018 04:41 AM

Most of the survey is about the possibility of new permanent speciality restaurants chinese/italian/indian/steak/tapas and how much extra you would be willing to pay.

Personally, I don't see the need as her indoors always travels QG so it's available anyway without paying extra.

omah1975 July 12th, 2018 07:52 AM

I received the email too, most of the survey was not relevant to me as I only ever eat in the Main Dining Room (or the buffet at breakfast and lunch). If they really are that interested in what guests want in the new ship I assume there will be follow up surveys to come.

davyjones July 12th, 2018 02:26 PM

Last week I received a questionnaire re why I booked my latest cruise.


Today I have received this email:


As a valued guest of Cunard, we would like to offer you the opportunity to tell us what you think about our communications.

We have commissioned Acacia Avenue International Limited, an independent market research agency, to talk to our guests.

The research consists of two parts:

∑ Part 1 - involves you completing a short task (less than 20 minutes), in advance of your agreed session time.
∑ Part 2 - requires you to participate in a 45-minute discussion in a central location to you.

For those guests selected to take part, as a thank you for your participation we will be offering payment for your time.


If you are interested, please click here to register your interest and answer a few questions so that we can select the most appropriate session for you.

Thank you for taking the time to read this email and click on the link.


DJ

majortom10 July 12th, 2018 03:29 PM

I think it is only natural that Cunard are considering, if not already decided, freedom/anytime/my time or whatever you want to call it. It seems that it is what the modern cruiser wants so think there will be the option of freedom or fixed dining for dinner in MDR and more choice of payable speciality restaurants.

BlueRiband July 12th, 2018 03:48 PM

Quote:

Originally Posted by davyjones (Post 56515953)
Last week I received a questionnaire re why I booked my latest cruise.

Today I have received this email:
As a valued guest of Cunard, we would like to offer you the opportunity to tell us what you think about our communications.

We have commissioned Acacia Avenue International Limited, an independent market research agency, to talk to our guests.

The research consists of two parts:

∑ Part 1 - involves you completing a short task (less than 20 minutes), in advance of your agreed session time.
∑ Part 2 - requires you to participate in a 45-minute discussion in a central location to you.

For those guests selected to take part, as a thank you for your participation we will be offering payment for your time.


If you are interested, please click here to register your interest and answer a few questions so that we can select the most appropriate session for you.

Thank you for taking the time to read this email and click on the link.

DJ

I got a similar email in May but they wanted to do the interview in home, which is why I turned it down. A week or so later there was a follow up telephone call where I gave the same answer, but I did have a pleasant conversation about my views on the new dress code. At one point the caller said that they were looking for past passengers "under 65".

kohl57 July 12th, 2018 04:55 PM

Why do I get the feeling Cunard's "survey" is akin to "How much do you want Freedom Dining on Cunard 1) a lot, 2) a whole lot or 3) more than you can imagine."

BlueRiband July 12th, 2018 06:48 PM

Quote:

Originally Posted by kohl57 (Post 56517130)
Why do I get the feeling Cunard's "survey" is akin to "How much do you want Freedom Dining on Cunard 1) a lot, 2) a whole lot or 3) more than you can imagine."

Hey, it's all about "freedom". Instead of walking to a reserved seat every night I would have the "freedom" to have to make a reservation each and every evening. And the "freedom" to spend money in a bar as I wait for the pager to notify me that a table is available. And the "freedom" to have to search for new dining companions every night. And experience waiters who cannot possibly know my preferences because they see different passengers at each meal.


Sounds like NCL's "Freestyle" system.

kohl57 July 12th, 2018 10:18 PM

Yes, "Freedom" Dining is the shipboard version of "The Democratic Republic of.... [fill-in the autocracy of your choice]".

The worst aspect you don't even see: the absolute chaos it created in the galley and serving lines with horrendous peaks and valleys of demand. But if you like to completely digest your starter before your main course arrives, it's great. A few times on Holland America, we had honestly forgotten what we had ordered for our mains by the time they arrived.

It will be Freedom Dining and then, like HAL, they will close the dining room for lunch except a few sea days and force everyone to the lido.

majortom10 July 13th, 2018 07:24 AM

Sorry but having experienced Freedom/Anytime dining many times on P&O and Princess it is a must for me and is the only downside to currently cruising with Cunard and if it happens which I think it without doubt will be an excellent addition to Cunard's new ship.

SilverHengroen July 13th, 2018 08:26 AM

Quote:

Originally Posted by majortom10 (Post 56516431)
I think it is only natural that Cunard are considering, if not already decided, freedom/anytime/my time or whatever you want to call it. It seems that it is what the modern cruiser wants so think there will be the option of freedom or fixed dining for dinner in MDR and more choice of payable speciality restaurants.

I agree, itís silly not to explore it as an option that people might like. Itís a nartural progression for things to trickle down from the top-end experience, offering a form of flexible dining as enjoyed in the grills and Britannia club is surely a part of that trend.

kohl57 July 13th, 2018 09:59 AM

Sure why not? I mean most cruise lines have the same thing. But it brings us back to same issue exposed during the dress code debate: if all cruise lines aspire to be just like everyone else, who really needs a Cunard when it's just like a Holland America Line or Princess? Carnival seems not to have the courage or the imagination to tolerate any substantial differences in their cruise brands anymore. They are all in a headlong dash to be alike. In the end, just call it Carnival and be done with it. And that is probably where we'll be in a decade.

Zombatar July 13th, 2018 10:09 AM

Interesting posts. I have had the e mail and carried out the survey. Here in the UK there is no offer of payment and not offer of calls at home the. The survey was quite interesting as it was mostly about what type of food you like, for instance classic French, USA steakhouse, Italian family dining, Asian Indian and Middle eastern tending more towards Lebanese. There was a definite trend to encourage freedom dining but strangely not one question regarding grills where freedom dining is the only option. Do we therefore think that Cunard my be considering excluding gills on future ships?

What are your thoughts?

Peter

majortom10 July 13th, 2018 10:49 AM

Quote:

Originally Posted by kohl57 (Post 56521781)
Sure why not? I mean most cruise lines have the same thing. But it brings us back to same issue exposed during the dress code debate: if all cruise lines aspire to be just like everyone else, who really needs a Cunard when it's just like a Holland America Line or Princess? Carnival seems not to have the courage or the imagination to tolerate any substantial differences in their cruise brands anymore. They are all in a headlong dash to be alike. In the end, just call it Carnival and be done with it. And that is probably where we'll be in a decade.

I dont see having freedom dining a detraction from the cruise experience and dont think it will hurt Cunard's reputation.

majortom10 July 13th, 2018 10:51 AM

Quote:

Originally Posted by Zombatar (Post 56521845)
Interesting posts. I have had the e mail and carried out the survey. Here in the UK there is no offer of payment and not offer of calls at home the. The survey was quite interesting as it was mostly about what type of food you like, for instance classic French, USA steakhouse, Italian family dining, Asian Indian and Middle eastern tending more towards Lebanese. There was a definite trend to encourage freedom dining but strangely not one question regarding grills where freedom dining is the only option. Do we therefore think that Cunard my be considering excluding gills on future ships?

What are your thoughts?

Peter

No chance of Cunard excluding Queens/Princess Grill on the new ship it is where they make most profit.


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