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ggroggey

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  • Content Count

    35
  • Joined

About ggroggey

  • Rank
    Cool Cruiser

About Me

  • Location
    Maryland
  • Favorite Cruise Line(s)
    NCL-Sun- Alaska Inside Passage - Sept 2013

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  1. Did you book the excursion in Roatan directly or through NCL?
  2. It turned out that my original request to cancel the cruise was honored since it was within 24hrs of making the reservation. I might have kept the initial reservation without the drink package if the representative had talked me through it and was friendly (she was the one that suggested I cancel the complete reservation) but I was so uncomfortable with the nature of the representives (two of them) that I actually became wary. It is really hard to describe the feeling I got with both of them. Almost like they were contractors or something working from their home and both new to the industry. There was a silent pause during one part of the conversation...she said she fell out of her chair. It just didn't seem normal. And that was the intention of my original post. I may give Carnival a try but not just yet. I learned a good lesson and really appreciate the good advice.
  3. Thanks everyone! I was able to get my deposit fully refunded. I appreciate all of the helpful and constructive advice!
  4. Thank you. Good solid advice instead of criticism.
  5. Nope. I was very clear. I asked her if I cancelled the cruise would the cruise be refundable? She said yes and quoted the total dollar amount of the deposit back to me as totally refundable within 10 days .
  6. Yes, rep told me it was fully refundable.
  7. Yesterday I booked a cruise with Carnival. I have never cruised with Carnival in the past, only Norwegian. I called with some questions regarding the drink package and the representative did not know much. It almost sounded like I was calling someone's home. I eventually found the information on the website. It was very strange. Once I figured out that if I wanted the package, we had to BOTH get it...I don't drink...I decided to cancel as it added almost $800 to the bill. When I called Carnival back, the representative again seemed very slow and unclear (and sounded like she was at home) but assured me that I would receive a full credit since it happened so quickly. This morning I received an email from Carnival saying that it was non-refundable and only good towards a future cruise. I am very confused by this lack of customer service. Is this normal for Carnival?
  8. Great choice! Just got off the Escape and Cagneys was by far our favorite meal! Have fun!
  9. We just got off the escape today. We had a lot of nice quality hangars! At least 20. Steward can bring you more.
  10. We always enjoy the Marriott Marquis --- puts you in the middle of all the action. Breakfast at Jrs., lunch or dinner at John's Pizza - beautiful old church made into a restaurant. Have fun!
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