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freedom750

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  • Posts

    255
  • Joined

About Me

  • Location
    Vancouver BC
  • Interests
    Outdoor Sports
  • Favorite Cruise Line(s)
    Princess; Royal Caribbean; Celebrity;
  • Favorite Cruise Destination Or Port of Call
    Caribbean

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Cool Cruiser (2/15)

  1. I got a call from my princess agent just now who apologized for the service and she said that they are very under staffed. But for now our friends are booked and excited about the cruise. I'll walk them through the Medallion app and help them book our meals together. Thanks for all the responses and comments.
  2. I just sent an email with my rant to all of the above. Thanks CC Community for your encouragement to do this. I love cruising and if it was me, I would just suck it up and move on but I get a bit testy when I feel my friends are not treated right.
  3. I've explained that to them and said that I would help them but they are very nervous on the computer (we live in different provinces 800 miles from each other). I tried to walk them through it today but when the trip was finally booked and put on hold, the agent put down her first name wrong (close but wrong). When she tried to change it herself under her profile it wouldn't let her do that so she needs an agent to do that I guess. They want to do it with the ship to make sure it is done right.
  4. After many phone calls and emails and assurance that everything will be taken care of, nothing has happened for a double charge I had on a cruise back in April. I've basically given up on ever hearing from them or having it resolved.
  5. With over 30 cruises with Princess, we finally convinced out friends to go on their first cruise with us. 6 days ago I set them up with the 'friend' bonus and they registered with Princess. The next day they got an email from an agent from Princess saying Call me so I can book your cruise. They called the number of the Princess agent to book the Nov. 20, 2022 cruise out of San Diego. They got an answering machine saying that she would call right back. Next day they were still waiting so they sent an email and left a phone message again. NOTHING so the next day they called the number several times and sent a number of messages. NOTHING So I recommended that they just call Princess and ask any agent to book them. When they said that an agent had sent them an email they were told, sorry, they will have to deal with that agent and they wouldn't take their booking. Next day NOTHING. So they call Princess again and demanded to book the cruise. The new agent said OK and it is booked but it is only being held as they have to deal with the first person who emailed them (and then never responded to any of their calls or emails over the last 6 days). The cruise is supposedly booked but they can't arrange their Princess flights or hotels because only the original agent (whom they have never talked to) can do that. My friends are very gracious and patient but I've hit my breaking point. But I know that it won't do any good because on my last Princess cruise I was double charged for specialty dining and all my calls and emails since April have resulted in NOTHING. SERIOUSLY - IS PRINCESS DELIBERATELY TRYING TO LOSE BUSINESS???
  6. Thanks for the video and email addresses PescadoAmarillo. I'll send them an email with my issue. I love this site. So many helpful comments and great cruisers.
  7. With so many of exactly the same complaints you would think that they would have a process in place to resolve them rather than having agents keep telling their loyal patrons all kinds of things that aren't true. And I must say that the frustration that I have gone through is not worth the price of one dinner out so I'm close to walking away from my claim, chocking it up as an experience and continue to look on the bright side and all the wonderful experiences I have had with Princess over the years. There's enough serious injustice in this world that I am putting time and effort into compared to this minor inconvenience. I know - it's the principle of it. But I don't like to live there. Thanks to all of you for letting me vent. And for sharing your similar stories. Now I am looking forward to an Alaskan cruise on RC this Sunday and another Alaskan cruise on HA mid June. It's great to live in the Vancouver, BC area and to catch the sky train right to the cruise terminal dock. I save the cost of several specialty meals by not having to park a vehicle or fly. In the end it all works out!
  8. I'm trying to be very patient as I know that the last 2 years have been hard on all of us and many of the new staff are untrained. I'm hoping that the administrative service gets better because I don't want my shares to go even lower. lol Service on the ships has always been good for us. Sorry to hear that you too are getting the same run around as us.
  9. My summary account says: Redemption Summary: 23 - Apr Medallion Net 1-device Discount 25 - Apr Specialty Restaurant Cover Charge 29 - Apr Medallion Net 1-device Discount 01 - May Specialty Restaurant Cover Charge And the same for my wife Which in my understanding means that I redeemed my Elite status discount on internet and I also redeemed my complimentary Specialty Restaurant Cover Charge (But the agent said that a cover charge does not cover the cost of the meal.)
  10. The credit charges were taken off over a month before the cruise (with the understanding that they would be refunded once I was on the ship) so it's too late to go back on them now. I had to give my cards with the complimentary dining to the restaurant when I went there. I did the chat feature and they said they couldn't help me. So I went on the Princess site to get the phone # for Customer relations and after a long wait I got on and this is what I was told. BUT it must not have been Customer relations because she said that I should call them but she didn't have a phone number for them.
  11. We booked through a Princess rep. I emailed her the information about what had happened to us and she wrote back - hope you had a great cruise. Please contact me if you want to book another one with your FCC. The complimentary dinners were a perk for booking the cruise. When we got to our rooms we had a card saying that we had a complimentary meal on (date). I recorded the last part of the conversation and had her verify what she said to me about the cover charge. She was being very matter of fact with me but when I mentioned that on my over 30+ Princess cruises I had never heard of anything like this, she became much more pleasant and thanked me for my loyalty.
  12. We were on the beautiful Discovery Princess for a B2B from April 24 - May 4. We were given a complimentary free specialty dining coupon for each cruise. We called Princess and made a reservation for each cruise. I checked my CC statement and saw that I was charged for it. They told me that it would be refunded once we cruised and used the restaurant. I went to customer services on the ship and they said that they didn't have access to any charges that were done by Princess for the restaurant. While on the ship, I called Princess and the agent waited with me for an hour to get through to customer relations but after an hour we were cut off. He said that if you don't get through in an hour that they cut you off but that once on land I should keep trying. So I've been trying to get through and after hours of waiting on line over a number of days I finally got through. They said that the complimentary free dining was not actually for the dining. It was for the cover charge to get into the restaurant. Once in the restaurant, we still had to pay for the meal. That was why we were charged. After 30+ cruises with Princess I have never heard such a thing but the person on the line said that she had it on her screen. Has anyone else had this experience? Book a cruise that says you get a complimentary specialty restaurant meal but it actually just means that they pay for the cover charge to get into the restaurant, not for the meal?
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