Garyjames220

On 6/6/2020 at 3:26 PM, Shotgunblasting said:

Royal Caribbean refuses to allow me to use my cruise credits despite following all instructions exactly as they advised. I originally booked a Royal Caribbean cruise in January 2020 for a sailing date of May 11th 2020 on the Independence of the Seas. All cruises were canceled due to the global pandemic. Royal Caribbean offered consumers 2 options. Consumers could request a full refund for their canceled cruise. Or consumers could receive a 125% future cruise credit based on the original cruise amount paid rather than receiving a refund. I opted for the 125% future cruise credit. I received the future cruise credits in the form of certificate numbers via email on 4/29/2020. I received 3 cruise credit certificates each in the amount of $477.00 (one certificate for each passenger). The email from Royal Caribbean containing the credits states the following, "To redeem your future cruise credits, please contact your travel advisor or visit our website to book your new sailing and apply your credit." On 5/19/2020, I visited Royal Caribbean's website at www.RoyalCaribbean.com to book a new sailing using the future cruise credit certificates. I found a cruise similar in price to our original booking and entered the future cruise credits to be applied to the booking. During the booking process, I was instructed to enter the future cruise credit certificates to be applied to the new booking. I followed the provided instructions, entered the certificate codes, and the website showed the certificates were recognized and would be applied to the new booking. The new booking was slightly higher in price (approximately $300), so I was also instructed to enter a form of payment to cover the difference in price that was not covered by the cruise credits. I entered a personal credit card. After processing, the final confirmation page showed a total price of $1736.04. However, it also stated that an updated an invoice would be sent after the future cruise credits were applied. The confirmation page stated my future cruise credits needed to be reviewed for validity. Once reviewed and confirmed, a new invoice would be sent showing the updated total with the future cruise credits applied. I received an email confirmation showing a total $1736.04 on 5/19/2020. Within 1 minute, I also received 3 emails from Royal Caribbean showing my future cruise credits and stating the following: "Your future cruise credits were applied successfully and a new booking invoice with the reduced fare will be sent to the email address on file." I never received a new invoice and when I received my credit card statement I found that I had been charged for the full amount of $1736.04 on 5/20/2020. I contacted Royal Caribbean Customer Service via phone (800-256-6649) at 656pm MST on 6/1/2020. After speaking with a Supervisor, I was informed that my future cruise credits could not be applied to Reservation ID 541344 because I had already paid in full. I explained that I followed the instructions provided by Royal Caribbean and booked my cruise online using the future cruise certificates provided. I explained that I received a confirmation email from Royal Caribbean on 5/19/2020 confirm my cruise credits had been applied and advising me that I would receive an updated invoice with the lower fare. I was informed by a Supervisor that this was incorrect and future cruise credits cannot be applied online as stated in the email sent to consumers who chose this option. .The Supervisor stated that the cruise credits could not be applied to this booking and could only be used for future bookings. She said the only way these credits could have been used was via phone, which contradicts prior communication. She stated they will not apply the credits to the second booking and cannot make any adjustments to the fare. She said the amount overpaid must be granted in yet another fcc that I don’t want. So I’ve now paid for this 1 cruise twice with even more fcc’s on the way that I don’t want. I feel this is a predatory practice designed to trick consumers into spending more than intended. Royal Caribbean is not following the terms the provided to consumers and it appears they are attempting to capitalize on the fact that consumers were forced to cancel due to the pandemic. I’m only asking for them to allow me to use the fcc’s they provided in accordance with their instructions. But they continually refuse to assist or apply the credits as originally advised. I’m so disgusted I’m just ready to drop the whole thing and file chargebacks with my credit card company. Royal is ruining their reputation. They’re forcing consumers to spend more than they intended and I refuse to accept it. 

I can barley see that to read all that

Am I right in saying if u book a cruise by 1st august for say April 2022 and cancel then the new FCC is until April 2023

48 minutes ago, island lady said:

 

when?  

That’s it out now. Knew it would be today 

Expect the next lot of cancellations today

1 hour ago, Ourusualbeach said:

It is valid for sailings that depart until April 2022

 

there are different apply by dates depending on which round of cancellations you were part of.  Those will be listed on your voucher.

 

at a minimum both should be for 12 months after your cruise returned 

So if u have a voucher that’s valid until April 2022 and there is credit left on the voucher and u decide to do your cruise in April 2022 say. Will they issue u a new voucher for a further 12 months if not it’s going u no time to use it 

5 hours ago, firefly333 said:

No, its reissued as a new fcc you then need to book another cruise to use.

how long is the voucher for 

On 5/15/2020 at 4:21 AM, Ourusualbeach said:

If your FCC covers the total amount of the cruise you would only need to pay the taxes and fees. 

what if the FCC is say just 50 short. Can u just pay the extra 50 plus port fees or do u need to pay the whole deposit 

4 minutes ago, Ourusualbeach said:

No.  Port fees and taxes must be paid in cash

but the deposit can be part of the FCC

Can the FCC be used for the whole booking

Thought I seen somewhere it can’t cover deposit of the cruise or port fees 

8 minutes ago, Ourusualbeach said:

Maybe.  

 

What you are suggesting assumes that if you booked a cruise now for April 2022 and applied the FCC to it that when you cancelled in April 2022 that Royal would extend the FCC date by 12 months and not just apply this extension to cash amounts paid.

 

Assuming that they did allow that you would need to book a cruise sailing in April 2022 before Aug 1 2020 then cancel it again in April 2022

 

well u could cancel it if you wanted anytime from when u make the booking up to April 2022. (48 hours before)

22 minutes ago, firefly333 said:

That's carnival who gives obc for left over amounts of fcc. So much easier lol. But rcl issues a new fcc for residual.

 

Not sure which policy you are referring to, but rcl has been pushing out the dates. I just got a email yesterday with another new option for those who couldnt lift and shift. I can see it's possible it might extend into 2022. Ourusualbeach will have exact dates.

Well according to that you could cancel your cruise for as far out as say 10th April 2022 and u would get a credit to cruise by 10th April 2023

Can people who cancelled there cruise there self get a FCC refunded

2 minutes ago, Ourusualbeach said:

Yes, you can cancel and get a new FCC. They take anywhere between 30 and 60 days to show up. 

Is the FCC valid for offers I may see like onboard credit etc

If I better offer comes out

can I cancel and re book with the voucher for another cruise with the offer 

also how long have FCC been taken to arrive 

9 minutes ago, firefly333 said:

Refunded. Then next booking you pay them again

Thanks

can anyone help with my other questions 

- if I book by 1st august this year, for say sept 2021 and I decide to cancel do I get a voucher to go on another cruise and I must take it by sept 2022

- how much is the voucher for, if u have more than the deposit Paid and u cancel before pay in full date,  do they give u a voucher for deposit and refund the rest or how does that work 

- if we did need to cancel when we re book can some of that money go towards a third person who wasn’t on the original booking 

- if a offer come out say, all inclusive. Could I cancel my booking, take the voucher and book a new cruise so it included the better offer

35 minutes ago, Garyjames220 said:

Hi

 

Just had a few questions regarding the cruise with confidence 

 

- if I book by 1st august this year, for say sept 2021 and I decide to cancel do I get a voucher to go on another cruise and I must take it by sept 2022

 

- how much is the voucher for, if u have more than the deposit Paid and u cancel before pay in full date,  do they give u a voucher for deposit and refund the rest or how does that work 

 

- if we did need to cancel when we re book can some of that money go towards a third person who wasn’t on the original booking 

 

- if a offer come out say, all inclusive. Could I cancel my booking, take the voucher and book a new cruise so it included the better offer

also is the port taxes refunded or included in the voucher 

3 minutes ago, firefly333 said:

I'm the wrong person to reply, someone much smarter will hopefully. Just wanted to say I've never seen a all inclusive on rcl. Maybe gamblers get drinks plus, but that's it. 

 

I dont believe there is a charge for a name change.

here in the U.K we have been offered free all inclusive quite often

Would anyone else be able to help with my other questions. 

Hi

Just had a few questions regarding the cruise with confidence 

- if I book by 1st august this year, for say sept 2021 and I decide to cancel do I get a voucher to go on another cruise and I must take it by sept 2022

- how much is the voucher for, if u have more than the deposit Paid and u cancel before pay in full date,  do they give u a voucher for deposit and refund the rest or how does that work 

- if we did need to cancel when we re book can some of that money go towards a third person who wasn’t on the original booking 

- if a offer come out say, all inclusive. Could I cancel my booking, take the voucher and book a new cruise so it included the better offer

Full refund for our May cruise went in today 

1 minute ago, keishashadow said:

Ok, noticed the denomination in the above post...

 

curious, if those who have received refunds are primarily non US cruisers

well he told me it was the back office team in Miami that sorts the refunds. I’m guessing it’s the same office Mybe for USA bookings 

Don’t get we wrong it took hours of calls and emails to sort this

but they issued me with a FCC when I asked for a refund I said to them I am not waiting for you to start the refund process again when it was your error  It needs sorted now

i spoke to someone higher up and I said I will be calling daily until I get this money if not 

he then re started the refund process on 7th April then got this email today 

5 minutes ago, keishashadow said:

5 minutes ago, keishashadow said:

Congrats, but rather Curious as so many with cruises from March are still waiting. 

 

Squeaky wheel shouldn’t be getting the grease, in a perfect world it should be first in, first out.

I did call a few times to explain I was unhappy with time scales. Spoke to team leader twice and he sent me email today confirming it had been done. 

1 minute ago, Scarlette said:

 

 

Did you book through a TA or directly with Royal?

 

I have a full refundable deposit owing.  I cancelled on March 23rd, I called this morning and she said the refund was refunded to my credit card yesterday??  I guess we will see in a few days.  I am not holding my breath.

Direct with royal

I have been dealing with a team leader to sort our refund and have had to push them

just got a email there saying that our May cruise has been fully refunded today and should show on our credit card within the next few days

8 minutes ago, B-52 said:

Yep!  Busted as in Bankruptcy? Then what happens to all that FCC?
Incidentally, bankruptcy is not the end of the world in the big corporate world.

It protects them from bad debts...like you and me, and gives them time to re-organize for the future.

 

Yeah as in bankrupt 

so say a line goes bankrupt. What would happen to all these cruise ships then