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pnoisette

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  1. pnoisette

    Crystal Symphony 12/6-12/21 Cruise

    Keith: in response to your question: "what you think of the updated Crytstal Symphony?" I did an informal ask around while on board. The opening out of the Starlight Club received a fifty-fifty response. Some people liked the new openess, others missed the old configuration. The most negative responses were for the revamped state rooms and in particular everyone I talked to missed the little love seat in the state rooms. They've replaced it with ONE chair so one person has no where to sit (except on the bed) to watch the telly. The one chair is probably the most uncomfortable chair Crystal could have possibly found. The life jackets used to be stored in the love seat. Now they are put in the closet thereby taking up closet space and in our case on the top shelf where they kept falling down! A second chair in the state room at the desk received everyone's "hate it" response. It is unbelievably heavy, immobile and makes it impossible to open the desk drawer without having to heave it away--if you are strong enough to do so--something some of the older guest especially found trying. A gentleman I talked to summed it up quite well when he said the decorators went for looks without any thought for the practical. The glass baisins in the bathroom also received mixed reviews. Some people seem to like the novelty others observed that it left very little surface area on the counter tops. In one state room the glass shattered on its own one evening according to a gentlemen who spoke to my spouse. Apparently it had been screwed on too tightly. In another state room, another gentleman reported that he was awakened one night by a huge crash. The glass shelves apparently collapsed sending his stuff onto the floor along with the broken glass. The new disco, Luxe, is popular with the karaoke crowd and younger set apparently. Nobody quite knows what to make of the pepto bismolish purple decor. There is no longer a shop for sundries--the shop has been turned into a boutique selling high end perfumes and Chanel cosmetics. Toothpaste, deodorants and other sundry stuff have been relegated to a single shelf at the back of the dress shop. Everyone I talked to bemoaned the fact that for a classy ship, Crystal's shops aren't terribly interesting or imaginative. Personally, I've always loved the Symphony but can't say I am thrilled by the changes.
  2. pnoisette

    Symphony Refurbishing

    Just got back from the Black Sea Odyssey and garnered the following info about future refurbishments: Some of the work of was already going on especially on the Promenade Deck. The chatter was that major refurbishments would be undertaken on the Starlight Club and that a disco would be added. The intent apparently would be to take a portion of one of the gift shops and turn it into a disco--rather like the tiny one on the Serenity. Actually thought the Symphony seems to bearing up quite well for her age. Like many Crystal devotees I really prefer her to the Serenity.
  3. [attachment=15445:name]Any Southern Californians or others doing 6216 June 30-July 12?
  4. pnoisette

    Not sure about Crystal anymore.....

    I share some of the thoughts posted by Bahamateck regarding what we both seem to see as a sliding of standards on board. Spouse and I were on the Serenity for the Holiday Cruise. The Serenity wasn't our first choice--we took a double cruise for the first time on this ship and had some real reservations as to whether it compared favorably with our experiences on ther Symphony. We had hoped to be on the Symphony in the Caribbean but that was fully booked so we landed the Serenity to the Mexican Riviera. There were too many instances where there was clearly a problem in the organization and communication in the staff ranks. As multiple cruisers we were "honored" by bveing seated at the center tables in the main dining room with vice captain, officers etc., at each table. Came the first night I had to face the embarassment of not having aplace at thye table although hubby was assigned a seat. No on--head waiter, waiter, assistant waiter etc., knew where I was supposed to sit. They apparently have given up the custom of escorting a lady to her table or making sure she gets to her table. So while hubby was seated I had to wander around the dining room looking for someone who could tell me where I was supposed to be seated. In the mean time the whole dininng room seemed to be teeming with waiters running around but who could be of no assistance until I finally cornered the maitre d'. Service in the dining room (inspite of the tables "of honor") was inconsistent. Meals took forever to arrive, food was often tepid, wine waiters came by to ask for wine orders and then never returned to take orders. At these tables someone clearly is in charge of seating (place cards are set up) with some very odd arrangements. I also agree with Bahamatek about the appearance of the ship. Granted the holiday cruises are full with the additions of teens and kids, but the public areas did not look good. Vandals had removed one of the elevator lights indicating "up" or "down" and this was never replaced so there was this gaping hole. Mirrors in elevators were often smeared and paper that fell to floor was often there days in a row--something that we never remembered happening--EVER--on our previous cruises on the Symphony. Our cabin stewardess was probably new and over worked but things were not well taken care of in our stateroom either. Beds were n ot made--the comforter was just pulled over, toilet paper and kleenex not refilled--had to go after these items myself, and no word about a personal item that was broken and just left laid out on our table. I realize I sound like a picky grouch but I think guests should minimally expect a certain level of service and our experience this Holiday on the Serenity left much to be desired. We haven't given up on Crystal--plan to cruise again in the summer--on the Symphony!
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