We were on the Sydney to Suva cruise now we leave from Auckland, here is the latest information from them
Dear Valued Guest:
We look forward to welcoming you on board Seabourn Sojourn for our special 2020 World Cruise sailing and wish to advise you of changes to our scheduled itinerary.
As you know, Seabourn has been closely monitoring the very fluid and evolving situation with respect to the new coronavirus (COVID-19) that originated in mainland China. Our medical experts are being briefed regularly and coordinating closely with international health authorities to ensure we protect the health and well-being of our guests and crew, which is always our top priority.
The difficult decision to adjust our itinerary has been made based on the unpredictable changes we have seen recently in travel restrictions and port operations in Asia. While we expect things will stabilize, we endeavor to ensure our guests’ experience will live up to their expectations.
We have therefore altered our March and April itineraries, and in early March we will proceed to Western Australia and follow an Australia and New Zealand itinerary. As a result, your voyage will now begin in Auckland, New Zealand rather than Sydney, Australia. At this time there are no other changes to your voyage itinerary.
In recognition of this significant change to your voyage, when you sail you will receive a Future Cruise Credit of 25% of the cruise fare paid for the 1-day portion of your cruise that has been revised. The terms and conditions of this Future Cruise Credit are listed on the reverse side of this letter. When you sail you will also receive $250.00 USD as an onboard credit applied to your shipboard account. These credits can be used toward any shore excursion, as well as services in the spa and all onboard purchases.
For guests with pre-cruise hotel and transfer arrangements in Sydney, you will automatically receive a refund to your original form of payment and you do not need to contact Seabourn to obtain your refund.
Guests with Seabourn’s Flight Ease®
Guests who have purchased their air through Seabourn will have their embarkation flights rebooked to arrive in Auckland rather than Sydney at our expense. We will communicate your new homeward travel arrangements to you within the next two weeks.
Guests with Independent Air
Guests with independent travel arrangements should rebook their air to arrive at Auckland Airport (AKL) on Wednesday, April 29, no later than 2:30 PM.
We understand some guests may prefer not to travel at this time. Should you choose to defer your travel and cancel your cruise you will receive a 100% Future Cruise Credit (excluding independent travel expenses) for the base cruise fare paid that can be used on a replacement cruise that sails within 12 months. The terms and conditions of this Future Cruise Credit are listed below. You will also receive a full refund of any Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses back to the original form of payment.
We understand these changes may cause you to incur other unexpected expenses, such as air change fees. Reimbursement of reasonable non-refundable expenses will be considered on a case-by-case basis. A Change Fee Reimbursement Form is available at http://*****/SBN_CHGFEE; please complete this form and submit it, along with any relevant receipts and documentation, for review by our corporate office. If you purchased SeabournShield® or independent vacation travel insurance, please submit your claim through your carrier before submitting a reimbursement request.
Should you have any questions, please contact your travel advisor or Seabourn at the appropriate office:
Seattle Office (USD/CAD Currency): Contact us at 1 800 207 3551. We are available Monday – Friday 6:00am to 5:00pm PST
Rotterdam Office (EUR Currency): Contact us at 00800 1872 1872. We are available Monday – Friday 9:00am to 6:00pm
Southampton Office (GBP Currency): Contact us at 0344 338 8615. We are available Monday – Friday 9:00am to 6:00pm
Sydney Office (AUD Currency): Contact us at 300 987 323. We are available Monday – Friday 8:30am to 7:00pm
We appreciate your understanding that this unprecedented situation is beyond our control and regret this disruption to your vacation plans. Please know that we are working to provide the best possible destination experience for you.
Thank you for your attention to this important information and for choosing Seabourn. We are eager to welcome you on board and remain, as always, at your service.
For Guests Who Sail:
Future Cruise Credit (FCC) Terms & Conditions
The value of this credit may be applied to the cruise fare only of a new reservation with Seabourn, and is combinable with any other applicable discount. While the credit is valid for one year from the date of this letter, please note that it needs only to be applied to the new booking by that time; the cruise does not need to depart within this timeframe. You may choose any available suite category, but the credit may not be transferred, refunded, or used as a deposit, nor may it be used for taxes, onboard expenses, or optional programs or services such as flights, shore excursions, pre- and post-cruise packages, or the SeabournShield program. This credit is attached to your Club number and will automatically be credited toward your cruise fare. We do suggest that you or your travel advisor verify this credit with our Reservations Agent at time of booking to confirm that the credit has been applied.
For Guests Who Choose to Cancel:
Future Cruise Credit (FCC) Terms & Conditions
The value of this credit may be applied to the cruise fare only of a new reservation with Seabourn, and is combinable with any other applicable discount. The credit is valid for a cruise departing within one year from the date of this letter. You may choose any available suite category, but the credit may not be transferred, refunded, or used as a deposit, nor may it be used for taxes, onboard expenses, or optional programs or services such as flights, shore excursions, pre- and post-cruise packages, or the SeabournShield program. This credit is attached to your Club number and will automatically be credited toward your cruise fare. We do suggest that you or your travel professional verify this credit with our Reservations agent at time of booking to confirm that the credit has been applied