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About jonikal

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    Cool Cruiser

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    West Coast, Florida

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  1. Since you haven't heard back from your agent after several weeks, you might consider this suggestion from Seabiscuit68: On 6/6/2020 at 9:02 AM, Seabiscuit68 said: Catherine Brin is the Customer Service Manager for US reservations. She is the individual who originally emailed us the FCC when the cruise was cancelled. Nsawhney is CEO and hbellaiche is VP of Sales and Marketing. cbrin@ponant.com usreservations@ponant.com nsawhney@ponant.com hbellaiche@ponant.com
  2. Is there a link to the latest list of cancellations available? Looks like Le Bellot's Iceland sailings of July 13 and July 20 have disappeared from the website and the first one showing is a Bergen - Honfleur on Sept 11. Due to laborious airline connections involving too many stops, we had backed out anyway and transferred out deposit to Le Champlain for September 2021.
  3. Having experienced the July 2018 failed transit of the Northwest Passage on Hurtigruten's Fram, I can attest that it is indeed a crap shoot as to whether the ice conditions will allow a transit. In our case the passage was totally blocked by ice making the transit impossible and we were relegated to sailing the coast of West Greenland instead. We later found out that the impassable condition of the passage was well known to the company who failed to inform the passengers until they had already flown to Canada to board the charter flights. To say that there was a very unhappy group of passengers is an understatement. Luckily several prominent UK lawyers were onboard and after several months of threatened litigation, satisfactory compensation was finally agreed to.
  4. Given Sweden's rather staggering COV-19 numbers, are they covered by current restrictions?
  5. Could you provide a link for TripAdvisor Iceland info? Didn't have any luck finding it. Thanks.
  6. Le Bellot, according to the June 1, 2020 update on cancellations and sailings shows the July 7 thru 20 seven day Reykjavik-Reykjavik followed by July 20 thru July 29, nine day Reykjavik to Bergen. Both departing from Iceland. As of today, Le Bellot still at the Vard Boatworks in Tomra.
  7. This is what I found online: On May 25, the country will allow those from the Schengen Area to visit freely and on June 15, it will open up to tourists from the rest of the world, including the United States All visitors, however, must choose one of three options to ensure that they will not spread the coronavirus to Iceland, which has reported only three new cases of the virus so far this month. The tourists can either go into an immediate two-week quarantine, get tested for the coronavirus upon arrival or present a clean bill of health from health authorities in their home country. Any visitors must also download Rakning C-19, a contagion tracing app.
  8. Bummer. Too bad. Hope you get fully reimbursed.
  9. Congratulations! Although it's pretty pathetic to have to have gone to these lengths to get satisfaction from Ponant. There is another organization that is very useful and that any travel companies, whether airline or cruise, hate to hear from - The US Dept of Transportation. We had an amazing response once they looked at our very valid complaint and the airline, after many of our futile attempts to get reimbursed failed, gave us our refund plus extra for the crap we had gone through.
  10. Which cruise were you booked on?
  11. Usually a ship carries out a shakedown without passengers in order to identify any problems. However, if the schedule is tight It could mean that they have to do the shakedown during the ship's first sailing with passengers onboard. For example while engines and other mechanical equipment is usually tested extensively prior to sailing, cabin features are often forgotten. In our case, air conditioning did not work, TV did not work and there was no remote control, elevators were out of order, loudspeakers blared all night in several different languages, strong smell of stale cigarette smoke (from the shipyard workers who had lodged in the cabin). Main exit had chronic problems and we had to enter and exit the ship via the meat cooler. All that being said, the crew were amazing. It was with another Norwegian company, not Ponant.
  12. The Le Bellot's 7-day itinerary ending in Reykjavik on July 20, 2020 has disappeared from the Ponant site. Meanwhile our July 20 sailing out of Reykjavik is still on the board, Had really hoped to avoid the thrill of being "shakedown" passengers. Been there, done that, and didn't really enjoy it.
  13. Ponant must have pulled out all the stops to hammer these itineraries together in such a short time.
  14. Having recently sailed almost this same route on Hurtigruten's new ship, the Roald Amundsen, you might want to check this out: https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=668128 I believe Ponant is more experienced in these waters and will avoid some of the unnecessary disappointments we experienced.
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