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Maxmann65

Members
  • Content Count

    78
  • Joined

About Maxmann65

  • Rank
    Cool Cruiser

About Me

  • Location
    NC
  • Interests
    Site seeing, reading, cooking
  • Favorite Cruise Line(s)
    Any as long as I am seeing something new!
  • Favorite Cruise Destination Or Port of Call
    Where I haven't been.

Recent Profile Visitors

130 profile views
  1. 2020 world cruise. Segment 4 adjustment requested at the reception desk per the letter left in suite on 2/25 and via travel agent the same day. World cruise termination refund requested at the reception desk per the letter left in suite on 3/14, via my travel agent also on 3/14, and on-line through Regent website 4/7. Refund for above posted to credit card 5/23/2020.
  2. I heard via email from Regent that the 90 day refund timeline begins when you submit the refund request form on on the RSSC website. The form is not easy to find so here is the link https://www.rssc.com/request-refund/. The Account Executive that emailed me noted (copied and pasted) "Apologies for the conflicting information you were provided while onboard, but it was a very fluid situation and we had to make adjustments to the process to make sure all of our guests were provide the same information,". Like most others on this board, I very much enjoy sailing with Regent. When the cruise was terminated, Regent did a great job on getting everyone home with a few rocky exceptions. I am still unhappy as I have been waiting for one refund since 25 February and the other since 14 March. Both before the 90 day policy was created.
  3. I have yet to receive my refund. Excuse me...You really need to pay attention to what is said and stop assuming things and get off your self created high horse. You and I have gone around a time or two and I have been banned from posting on CC in the past when we did not agree. One reason for all the crickets. Wishing you and your DH safe sailings.
  4. Really? Jackie, surely you must have better things to do than make sure you have the last word on everything. I immensely enjoy my time while onboard a Regent cruise and have gained much knowledge on the CC boards and much from you. Thank you for sharing your knowledge but at the end of the day and unless I am mistaken, you are not an authorized spokes person for Regent. It would be much appreciated if you would stop opining without actual facts. Your past experience does not fit into today's environment. Going crickets unless my temperature rises. Or I can confirm my refund has hit my credit card.
  5. Seems to be the best way to avoid some of the nastiness. Although crickets do make a noise when the temperature is just right 😉
  6. Everything was exactly as I had packed it. I lost the locks as customs cut them off but everything was there and the suitcases are in good shape.
  7. The Luggage Forward website wasn't being updated regularly but when I called to find out the status the rep was most helpful and called me a few times with updates although he was never able to provide an arrival date. Very refreshing. Will definitely use them for next years cruise. Now for a full day of doing laundry!
  8. @Travelcat2 While onboard the world cruise and segment 4 was changed we were told our credit cards would have the refund within a week. That was February 25 (63 days ago). On March 14 (45 days ago) when we were informed the world cruise was being terminated we were told the refund would happen within 30 days. The 90 day refund statement was made after this time. I agree that "nothing about Covid-19 is acceptable", and believe it unacceptable that you feel everyone should be patient while waiting their refund when what some of us were told (within a week/30 days) has not occurred. You should also not assume that everyone does not need the money as you have no way of knowing individual circumstances. I am not sure what a credit card company can or will do for a charge that was made over a year ago. On the bright side, my luggage arrived this morning 🙂
  9. I debated posting this on the "refund" thread or this one. Obvious which I chose. I agree with @Pam very much. But... I was on the 2020 world cruise and am still waiting on the segment 4 adjustment which was requested at the reception desk per the letter left in my suite on 2/25 and via my travel agent the same day. My world cruise termination refund was requested at the reception desk per the letter left in my suite on 3/14, via my travel agent also on 3/14, and on-line through the Regent website 4/7 although I was never informed I needed to do this (found out on CC). My travel agent was furloughed on 4/4 and there is currently no response from the travel agency and I have since changed agencies. On Saturday (4/25) I called Regent and was told this was the first "they" were aware of my refund request. I was informed that information is not being shared with the people that answer the 800 number. I question this practice as it is putting the front line Regent employees in a very uncomfortable situation. This practice does not help either customers or staff and creates a very unfriendly and bad experience for both sides. As these refunds would be prorated I understand that the time involved creating a software program to calculate the refunds may not be economically feasible although it is an easy program to develop (I was in software development and testing before I retired last year and this is no more difficult than creating an Excel formula). The Regent rep I spoke with said there is devoted staff to do this function but you can not contact them directly but he would email them on my behalf and copy me (I have yet to see this email). If Regent would like help in creating a tool for keeping the entire staff informed of what is going on, I offer my assistance at no charge and would be happy to assist in answering phones to help customers such as myself. I am that frustrated. For crying out-loud, there were less than 600 suites booked on the world cruise. I am beyond unhappy with the service on refunds but love the Regent experience. The crew on board is outstanding. I have an issue with corporate and the current refund process. Things are not what they used to be and we must adjust. Just not with my money.
  10. @boblerm You have upset my planned retirement activities. I originally planned to retire December 6 and take the Amazon cruise in December which ends in MIA and stay on the Mariner for the World cruise and then start jumping ships to finish my bucket list. The company had me agree to not retire but take a sabbatical. After reading your reports along with a few others, I am back to thinking I do want to retire and see these amazing places while the body will let me. Thanks so much for sharing. I so enjoy your story telling style and look forward to your next trip.
  11. How wonderful! Joel will be on the 2020 World Cruise ☺️
  12. Thank you @flossie009 for taking us. I have added this adventure to my must do list. I look forward to your trip!
  13. Love this photo. It appears that the life boats are riding on the water and there is an awesome glacier on the right.
  14. Thank you @flossie009for sharing your trip. You have made my decision for 2020 an easier one!
  15. Hapag Lloyd has a few itineraries that I would like to explore but based on your comment I am led to believe the line only speaks German. Research says otherwise. Please clarify that Hapag Lloyd does indeed provide an English speaking interpreter. Thank you.
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